Close Call Tours and Activities

I booked through Hotels.com. When I called the resort, there was a glitch so they upgraded us to a condo (The Buttes #517). Staff don’t know what interiors look like - This is a rental but privately owned. Built in the 1970s & this unit needs major renovations. The carpets are stained & look filthy. The front door sticks/hard to open/close. There is a wood beam bolted to the living room floor (why????). No furniture on the balcony to enjoy stunning Crested Butte views, flooring missing/torn, a toilet/shower area that smells like sewer gas, a tub w chips & no safety mat. The bedrooms/1 bath are upstairs…a queen bed in one, twin beds in the other. There is NO cross ventilation - the twin bedroom has very high operable windows that you cannot reach to open. There is a circular, narrow stairway to the bedrooms that is dangerous, particularly w luggage, & for children. The bathrooms have low, old toilets - if you have knee problems, good luck. Rather than remodel, there is sloppy caulking everywhere to “repair” what should be replaced. I understand the ski in/ski out mentality, but people visit off season. The staff w Vail properties are powerless because it is a private owner. Maybe the owner will remodel when people won’t pay for something that should be maintained & updated. It was once a lovely condo….in 1974. Years of use and abuse has rendered it awful - even the handle on the microwave was broken off at the top. Don’t stay in that unit (517) until it has been remodeled.