Cleveland Park

I made a reservation and they turned me away. They saw I used Expedia points and they didn’t accept the rate. They were looking at my price, not my price + the monetary value of the points I used. They turned me away at 10pm and I had to book another hotel. If you book with them, you better pay an acceptable rate.

First, I didn’t get the rooms I asked for after I called twice and they confirmed they have the 2 rooms blocked. They gave away our rooms because of technicality. 2 families traveling so we wanted our rooms close together ended up on 4th and 2nd. We stayed for 5 days and 1 room was only serviced once and the 2nd room none at all. By the 4th night there were no clean towels left , garbage not picked up . Also, beds were uncomfortable, hurt my back. And about the free breakfast was nice .. for the first and 2nd day . But it gets old on the 3rd day having the same thing . Menu is exactly the same everyday. I’ve had excellent experience in other holiday inn before that’s why I chose this hotel but not this time .. and I’m not in it for the points it’s the great service and staff that makes the stay memorable.

Oh my God this was the worst, could not lock the inside, and check out is at 11. I was taking a shower and one guy walked into my room and began taking my stuff. I heard the commotion and was getting dressed when he and some other man barraged into my room!!!! It wasn't even 10 yet!!!!! The police were called but obviously my stuff was not returned. Moneys gonna my valuables are gone. I'm so not Happy because usually this doesn't happen but wow