City Mall Tours and Activities

The staff was wonderful

This hotel grew on me, we were coming from a really really nice place so the bar was high. Initially I was not impressed because we were notified 1 week before our trip that they couldn’t “honor our reservation.” When I called they said they would have to put us in either a different property for the first night or same property but pet rooms in a different building. We had agreed to this but when we came to the hotel, they had rooms available in the main building for us for the whole stay which was appreciated. There are things that need some attention there, the hot tub was not hot at all but the same temp as the pool. The restaurant was subpar and one of our party got sick after eating there the first night (not sure if it was the restaurant - we were all fine the rest of the time ) but does have a large breakfast buffet which was slightly different every day. The staff were friendly and very helpful with information about Manuel Antonio park etc. We loved seeing the monkeys and macaws and wildlife all around the hotel and in the trees outside of our room and the sunset from the sushi bar and upper pool were AMAZING. The sushi bar was better than the Congo restaurant but for really good food there are much better places around town.

This hotel is amazing pure luxury set within wilderness. They made our family stay effortless.