Cinemark Grand Prairie

Voici une version restructurée, plus fluide et sans répétitions, calibrée sur une dizaine de lignes pour Expedia : Titre : Du très bon management, mais de gros manquements sur l'hygiène Les points positifs : Un grand merci à l'équipe de réservation et au manager, particulièrement respectueux et efficace, ainsi qu'au personnel du petit-déjeuner qui était au top. La gestion globale et l'accueil sont excellents. Les points négatifs : Malheureusement, l'entretien gâche l'expérience. Malgré la demande du manager pour un nettoyage complet, le ménage a été bâclé : draps à peine tirés, déchets laissés au sol, salle de bain non lavée et cheveux sur la moquette. De plus, la piscine était très sale à cause d'un filtre défectueux, provoquant des allergies et des brûlures aux mains de ma fille. C'est regrettable que certains employés en bout de ligne nuisent ainsi à l'image de l'hôtel.

No AC in rooms. Uncomfortably hot in the room, AC worked fine in hallways, but room was stuffy with no air circulation.

This place is one of worst apartments we have rented from. Per email we’re supposed to have code for the key box 72 hours. Then it said 30 mins before check in. No code was ever given. We had to then call 4 numbers to even a property manager to let us in. When you walked into apartment all you could smell was weed. We finally got into apartment at 345. We change clothes and head to pool for an hour. Which there is no signage or map to property any where. Mind this is why rented this space for weekend was to be able to relax at the pool only to find out it was chain shut down. When asked the manager on text because your contact info didn’t have enough service mind that was supposed to be 24/7. Now let’s go sercuirty. While showering to get ready for the evening I hear a knock on the door. I’m in the middle of the shower and didn’t answer it. My people were inside the apartment the maintenance man walked in apartment. And was knocking on the bathroom door. If this a not a violation I don’t know what is. To find out he was in wrong apartment. Now let’s go main security issue. The main door doesn’t lock. You shut the door and you can open right up with no keys. The bedroom door have key on the living room side but no way to lock it on inside so we are having to secure all belongs 24/7 because our apartment doesn’t lock or even the bedrooms. How well do you think you could sleep. Let talk about the little details. Have you actually tried to sleep on bed ?