Château Gaillard Tours and Activities

Besoin d’un rafraîchissement

Excellent hotel one of the best we have stayed in during our regular trips to France.

The hotel itself was fine- clean and spacious rooms, front desk staff that did the best with information that they could. My concern, which was reported to the manager twice, and in writing, was due to low or non- communication regarding the marathons which shut down the city in the area of the hotel, parking- which is practically non-existent. An email was sent out but it was an attachment for the marathon. Our party was taking day trips to EnFleur and Omaha Beach and did not have access to internet while on our vacation, other than the hotel WiFi. When we returned after our day trip and drive around trying to access the hotel with no success for up to 2 hours, We asked twice during our stay to speak to the manager, emails were sent to her which she ignored. This lack of professionalism and communication created stress- there should have been signage in the lobby regarding the ability to get back to the hotel - roads opened at 10:00 pm- and the marathon which closed down the area of this hotel the next days starting at 7:30 am- if you did not take your car out of the garage before that time, you could not use your car. This was VERY stressful. Was this lack of communication a corporate issue, or not? It is concerning to our party. We did want the parking to be refunded, but management ghosted us. I was told that there were always big events taking place in Rouen- that’s great if you live there. Not for tourists like me.