Charles Hall Museum Tours and Activities

The room had a balcony that overlooked a stream, beautiful wall decorations and a wood burning fireplace. That is where anything nice about this hotel ended. 1st, while it did have a wood burning fireplace, you (the guest) must pay for the wood at the lobby and get it to your room on your own. 2nd, there was VERY little lighting. There was a light from the ceiling when you enter and another bear the bathroom. There literally was no lamp by or near the beds. Want to read before going to sleep? It's not going to happen because you can't see. 3rd, finding a plug to charge your cellphone or anything else was like searching for eggs at Easter. We had to crawl under the table by the bed to reach an outlet or unplug the coffee maker or microwave to use the plug. 4th, the breakfast left MUCH to be desired. I didn't eat it. And, finally, when you check in they give you a little gift baggie with 2 waters and 2 apples (which we thought was nice until we got to our room and realized the apples were rotting from the bottom (which could not be seen when they gave it to you. Nice gesture but the execution of that gesture needs work. This definitely was not what I thought i paid for and will never stay there again. I've stayed at many places in Gatlinburg since it is my favorite vacation spot and this is the worst I have seen there.

Love this place

Stayed as a couple for one night in November of 2026. Mainly chose this hotel because of the location. Right on the strip in downtown Gatlinburg is pretty unbeatable. We checked in before sunset and the parking lot was pretty full. Our room was pretty nice. We stayed on the second floor in a room with a jacuzzi. We did use it and it was wonderful. Great stay and would do it again.