Charles A. Ransom Nature Preserve Tours and Activities

I stayed at the Crown Choice Inn & Suites in Mackinaw City and it was one of the most disappointing hotel experiences I’ve had. The exterior looks pleasant enough, but that’s where the positives end. Getting to our room felt like navigating a maze through a building that looked like it could fall apart any day — the structure felt genuinely unsafe. The room itself was untidy and clearly hadn’t been properly cleaned. They advertise the “largest indoor water park,” but it was tiny and the floors around it were filthy. The water itself was so cold our kids refused to get in — a huge letdown for a water park that’s supposedly the main draw of this hotel. There’s a dining area, but no breakfast was actually offered, despite what’s implied. Worst of all was the front desk staff. The receptionist was rude throughout our stay, and when she found out we were considering cancelling, her attitude got even worse — she then filed a report to Expedia about us, seemingly in retaliation.

Although ‘soap’ was included in the bathroom, no shower soap, nor shampoo, was available….handsoap only. This unit is probably OK for a single traveler, but not for couples. Cheap furnishings and poor craftsmanship of finish work…trim, flooring, paint, etc. No air conditioning…just a small ceiling fan, with the pull-chain out of reach to adjust the speed. Regular size bed was mattress only, no box springs. Price was unreasonable for this property. Not impressed and will not return.

We loved the view on patio. But all we heard at night was upstair stomping. Then it picks back up at 6am. Tough nights sleep. Breakfast was great. With coffee and water available! Staff nice. Very tidy and clean except amount of duck poop. Bar and restaurant and beach great!! Again staff very nice!