Centro de Textiles Tours and Activities

We were supposed to have a 3 bedroom but something had happened and rhey accommodated us different which is ok. However, the room we stayed at smelled like something had died. We opened up the windows and that helped some but I have no idea what that smell was.

My experience fell well short of what I expect from a five-star hotel. While some staff were genuinely lovely, service was inconsistent, slow, and often required repeated follow-up. More seriously, I left my AirPods Pro in my room while hiking Machu Picchu, and they were gone when I returned. Find My showed them outside the hotel, and to their credit, staff accompanied me to try to locate them. Police became involved, and I ultimately spent close to four hours over two days searching and filing a police report — a significant amount of a three-night stay. What disappointed me most was management's response. Guest relations repeatedly told me management would do something, but at checkout, I was told nothing would be done because there was no concrete proof the AirPods were taken from the hotel. The response felt entirely dismissive. A handwritten note, or small gesture would have shown empathy. Problems happen; five-star service is defined by how they are handled. Inkaterra's service was nowhere near the standard I've experienced at St. Regis or Palacio del Inka in Cusco. Machu Picchu was magical; unfortunately, my experience with Inkaterra was not.