Castle of Bivona Tours and Activities

The property was clean, good breakfast and very nice staff.

I am currently staying at Parco dei Principi in Roccella, and my experience has been absolutely terrible. The air conditioning does not work because it is controlled by the front desk. Despite asking repeatedly for help, I have been left to suffer in temperatures close to 40°C with no proper air conditioning. After multiple complaints, they gave me a fan, which does not solve the problem. I have barely slept since arriving. On the first night, the mattress was completely worn out. I could feel the springs, and I was unable to sleep. I had to keep going up and down the stairs to beg the staff to do something. They eventually moved me to another room, but the shower was so tiny and narrow that you can barely move. You have to stand completely straight and still because there is almost no space. The internet is also terrible. The connection is weak, unstable, and constantly cuts in and out. I honestly do not understand how this property can call itself a five-star hotel. They control everything from the front desk computer, yet they cannot provide the most basic necessities: working air conditioning, a comfortable bed, a usable shower, and reliable internet. After several sleepless nights and repeated requests for help, I find this experience completely unacceptable. Based on the service and conditions, this hotel deserves one star at most.