Castell Vacation Packages

The gentleman at check-in was rude and not very welcoming. He did not explain the hotel's amenities and was not helpful when I asked about changing my room, even though I offered to pay for an upgrade. In contrast, the lady at the reception was friendly and professional, and the breakfast team was warm, attentive, and provided excellent service.

The room was clean and had everything we needed. The only real issue was operating the air conditioner. There seemed to be three settings: cool, heat, and dry. It was on "dry" when we arrived and it was very cold in the room. Changing the temperature setting did not make a difference. I tried switching to "cool" which did make it less frigid, but it also weirdly made the room feel more humid. We were never able to get it adjusted to a comfortable setting. During the night I changed it back to the "dry" setting to make things less humid, but despite setting the temperature setting to 72, when we got up in the morning the room temperature was actually at 55 degrees. Though the beds were comfortable, there just wasn't a heavy enough comforter or blanket to keep you warm and able to sleep.

Friendly staff rooms clean property need a mow but I understand with all the rain it was hard to maintain. They were working on it