Capurgana Church Tours and Activities

Great stay at GV most likely will be staying here next time I come to Colombia. Rooms were perfect for a solo or couple traveling. It was also very close to Calle 10 and Provenza I walked there Thursday and Friday and had no problems.

Although I have stayed at this hotel before and had wonderful experiences, my most recent visit was extremely disappointing. The front desk staff provided incorrect and misleading information, which created unnecessary frustration and inconvenience. Juribel, in particular, needs to significantly improve her customer service skills. Her poor service, lack of professionalism, and unhelpful attitude were unacceptable. Guests deserve to be treated with respect, courtesy, and professionalism, especially at a hotel they have trusted and visited before. Unfortunately, this experience left me with a very negative impression and overshadowed what had otherwise been a pleasant stay. I strongly encourage management to address these customer service issues and provide better staff training.