Ctra. Federal 307, Chetumal - Pto, Juarez, KM 335, Puerto Morelos, Cancun, QROO
Reviews
9.2
Wonderful
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 2354 out of 3342 reviews" "
We had an incredible time during our stay at Haven Riviera Cancun! The staff were all incredibly friendly and the resort itself was amazing. It was very quiet walking around which makes you feel like you are in your own little world. The dining options are good and easily accessible. We were very happy with our stay and hope to return to Haven one day!
We LOVE Haven! This was our 4th trip and we are already ready to return. The amazing staff really make the place. So many amazing people. This is NOT a party place. This is however, a great place for adults who want to relax and feel pampered.
Overall it was a good experience. Dining was great. Plenty of options and food quality was very good. The drink selection is limited to lower quality spirits. Occasionally you could get staff to give up some DonJulio tequila but most of the drink options were low quality.
Dear Su Nam, your kind review fills us with satisfaction and motivates us to continue striving to provide exceptional experiences for all our guests. We look forward to the privilege of welcoming you again in the future.
This property was amazing clean and quiet the vibe was super nice and I absolutely loved the personal butler she was super attentive
Nakeisha
Stayed 4 nights in Apr 2024
Response from Guest Service on May 27, 2024
Dear Nakeisha, thank you for your feedback! We're thrilled to hear that you found our property amazingly clean and quiet, with a super nice vibe. It's wonderful to know that you loved the personal butler service and that she was super attentive. Your kind words mean a lot to us, and we hope to welcome you back for another fantastic stay soon!
Dear Tammy Lee, your kind review fills us with satisfaction and motivates us to continue striving to provide exceptional experiences for all our guests. We look forward to the privilege of welcoming you again in the future.
Dear Tricia Ann, thank you so much for your review! We're thrilled to see that you had an excellent experience during your stay with us. Your satisfaction is our top priority, and we hope to have the pleasure of welcoming you back again soon for another wonderful stay!
2/10 Terrible
Demar Odain
May 25, 2024
Demar Odain
Stayed 4 nights in May 2024
Response from Guest Service on May 27, 2024
Dear Demar Odain,We are saddened that you have given us such a low rating despite not having stayed with us. At Haven Riviera Cancún, the satisfaction and safety of our guests are our top priorities. We would appreciate understanding the reasons behind your low rating. Could you please contact us? We would be delighted to assist you with any future needs and would appreciate the opportunity to host you so that you can experience the service that defines us.Best regards,
10/10 Excellent
Cristina Isabel
May 25, 2024
Was a beautiful experience
Cristina Isabel
Stayed 5 nights in May 2024
Response from Guest Service on May 27, 2024
Dear Cristina, thank you for sharing your thoughts! We're delighted to hear that you had a beautiful experience with us. We look forward to welcoming you back for another wonderful stay in the future!
The staff were all so friendly and accommodating. The resort was beautiful and the bedrooms were extremely spacious. Any questions I had could be asked of the concierge service, they were incredible!!! Would definitely recommend this resort to friends and family.
Jessica
Stayed 4 nights in May 2024
Response from Guest Service on May 27, 2024
Dear Jessica, thank you for your kind words! We're thrilled to hear that you found our staff friendly and accommodating, and that you enjoyed the beauty of the resort and the spaciousness of the bedrooms. It's great to know that our concierge service was able to assist you with any questions you had. We truly appreciate your recommendation to friends and family, and we look forward to welcoming you back for another amazing stay!
Dear Meghan, thank you for your feedback! We're glad you found our resort beautiful and appreciated its perfect size. We hope to welcome you back soon for another wonderful stay!
Haven Riviera is an amazing property. We had an amazing vacation and will definitely be returning in the future!!
Devan
Stayed 9 nights in Apr 2024
Response from Guest Service on May 27, 2024
Dear Devan, thank you for your wonderful review! We're delighted to hear that you had an amazing vacation at Haven Riviera Cancun and that you plan to return in the future. We look forward to welcoming you back for another fantastic stay!
We used the spa for the first time this trip and it was excellent. We will be returning as soon as possible
Scott
Stayed 6 nights in May 2024
Response from Guest Service on May 27, 2024
Dear Scott, thank you for sharing your experience! We're thrilled to hear that you tried the spa for the first time and found it excellent. We can't wait to welcome you back for another relaxing visit!
Beautiful resort amazing staff the aesthetics of the resort were so pretty dinning options were wonderful will definitely visit again they made my birthday super special.
Erika Elizabeth Valdespina
Stayed 4 nights in May 2024
Response from Guest Service on May 25, 2024
Dear Erika, thank you so much for your kind words! We're delighted to hear that you enjoyed your stay and that our staff and resort left such a positive impression. It's wonderful to know that our dining options met your expectations and that we could make your birthday extra special. We look forward to welcoming you back on your next visit!
The staff were amazing at this resort. Degner, Ely, Carlos and Sergio went above and beyond to make sure we had a great time and were taken care of.
Shareen Danielle
Stayed 8 nights in May 2024
Response from Guest Service on May 25, 2024
Dear Shareen, thank you for your wonderful review! We're thrilled to hear that Degner, Ely, Carlos, and Sergio made your stay exceptional. Our team takes great pride in providing outstanding service, and it's gratifying to know they went above and beyond to ensure you had a fantastic time. We hope to welcome you back soon!
Food and drinks were great! Room was pretty good. Service was awesome! Felt very private, you could always find a beautiful spot all to yourselves
Telishia Ann
Stayed 5 nights in May 2024
Response from Guest Service on May 24, 2024
Dear Telishia Ann, thank you so much for your kind review! We're thrilled to hear that you enjoyed our food and drinks, and that you found the room to be comfortable. It's wonderful to know that our service met your expectations and that you appreciated the privacy and beautiful spots around the property. We hope to welcome you back soon!
Absolutely amazing resort. Loved everything! Beautiful rooms, top notch hospitality, several food options. Can’t wait to go back!
Wendy
Stayed 5 nights in Apr 2024
Response from Guest Service on May 23, 2024
Dear Wendy, thank you so much for your wonderful review! We are thrilled to hear that you loved your stay with us and enjoyed our rooms, service, and food options. It’s always our goal to provide an exceptional experience for our guests. We can’t wait to welcome you back soon!
Dear Karissa, your kind review fills us with satisfaction and motivates us to continue striving to provide exceptional experiences for all our guests. We look forward to the privilege of welcoming you again in the future.
The Main pool was wonderful. A lobby bar is desperately needed for more interaction. The food at Flavors was wonderful for a buffet, especially at lunch. The beach needs improvement. Many people come to Cancun for the beach and online comments about the beach were very negative but correct. also, where is the Sports Bar?
Allen I
Stayed 7 nights in May 2024
Response from Guest Service on May 23, 2024
Dear Allen, thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed the main pool and the food at Flavors, especially during lunch. Your feedback is valuable, and we will certainly consider it for future improvements.Thank you once again for your constructive feedback. We look forward to welcoming you back to our resort and providing an even better experience.
Loved how clean the property was, the friendliness of the staff, and of course the Swim-out Pool!
Michael
Stayed 7 nights in May 2024
Response from Guest Service on May 23, 2024
Dear Michael, thank you so much for your kind words! We're delighted to hear that you loved the cleanliness of our property, the friendliness of our staff, and especially the Swim-out Pool. Your positive feedback means a lot to us and motivates our team to continue providing exceptional service. We look forward to welcoming you back for another fantastic stay.
Dear Deborah, thank you for your feedback! We're pleased to hear that you appreciated our adult-only environment. We strive to create a relaxing and peaceful atmosphere for our guests. We look forward to welcoming you back for another enjoyable stay.
Dear Yanique, your kind review fills us with satisfaction and motivates us to continue striving to provide exceptional experiences for all our guests. We look forward to the privilege of welcoming you again in the future.
The staff were outstanding! The best part of the stay is that we got to meet Luis, shark boy Pepe, Maria, petro, degnar, the dj, santos, life guard King Arthur and last but not least Sahel. They made me and my husbands stay 100x better!
Ilenis
Stayed 4 nights in May 2024
Response from Guest Service on May 22, 2024
Dear Ilenis, thank you for taking the time to leave such a fantastic review! We're absolutely thrilled to hear that your stay was significantly enhanced by the outstanding service from our staff.Creating memorable experiences for our guests is our top priority, and your feedback underscores the dedication of our incredible team. We're grateful for staff members like Luis, Pepe, Maria, and everyone you mentioned who truly embody the spirit of hospitality.Thank you again for choosing us and for highlighting the exceptional service you received. We look forward to welcoming you back for another amazing stay in the future!
Dear Karla, thank you for taking the time to share your feedback about your recent stay at our hotel. We are delighted to hear that you had a good overall experience.Thank you again for choosing our hotel. We hope to have the opportunity to welcome you back in the future and provide you with an exceptional stay.
Didnt like any of it. They told us we would get pur money back due to an incident that happened Thursday evening. We were lied too never got any info saying we checked out. Staff and both Manager Anna and employee Eduardo promised reimbursement of our 4 nights. Here we are almost a week later no email saying we checked out and no reimbursement.
Deniz Lee
Stayed 5 nights in May 2024
Response from Guest Service on May 23, 2024
Dear Mr. Deniz,We are saddened that you gave us such a poor rating even though you had little time to enjoy your stay due to your behavior. We regret that you had to leave the hotel. As part of protocol, in these cases, we notify your agency immediately. Any refund requests must be through your agency. Our resort focuses on relaxation and romance, and the behavior of our guests is crucial to ensure that everything flows harmoniously. We look forward to welcoming you back to our wonderful hotel to enjoy our excellent service. Should you decide to return, we would be delighted to welcome you.Yours sincerely,
The staff at this property was amazing. Very kind people.
Jared
Stayed 3 nights in May 2024
Response from Guest Service on May 22, 2024
Dear Jared, thank you for choosing Haven Riviera Cancun and for leaving such a kind review! We're thrilled to hear that the staff at our property made a positive impact on your stay. Our team strives to be friendly, helpful, and genuinely kind to all our guests, so knowing they impressed you truly warms our hearts.We look forward to welcoming you back soon for another memorable stay!
It was an amazing resort! Exceptional food and very attentive and kind staff! Definitely would go back!
Carrie
Stayed 8 nights in Apr 2024
Response from Guest Service on May 22, 2024
Dear Carrie, thank you for sharing such a glowing review of your recent stay at Haven Riviera Cancun! We're absolutely thrilled to hear that you had an amazing experience.It brings us great joy to know you enjoyed exceptional food and encountered very attentive and kind staff. We take pride in our culinary offerings and our team's dedication to exceeding guest expectations.Your desire to return is the highest compliment we can receive! We're committed to providing consistently amazing experiences, and your feedback assures us we're on the right track.We eagerly await your return and the opportunity to create another unforgettable experience for you.
The resort was absolutely stunning. The staff was so friendly and accommodating. We stayed in the serenity side so we had a concierge who was so helpful with booking restaurants and checking in to see if we needed anything. We aren’t big beach people so it didn’t bother us but the beach is covered in seaweed so not great if you want to swim.
Catherine
Stayed 4 nights in May 2024
Response from Guest Service on May 22, 2024
Dear Catherine, thank you for sharing your recent stay experience at our resort! We're delighted to hear you found the resort absolutely stunning and that our staff provided friendly and accommodating service.We appreciate your honest feedback regarding the beach. While we strive to maintain a pristine beachfront, seaweed accumulation can occur naturally at times. We apologize if this impacted your desired swimming experience.We hope you'll consider returning in the future. We're constantly working to improve and would love to welcome you back for another exceptional experience.
Contemporary architecture well laid out great recreation facilities!
Louis Mark
Stayed 5 nights in May 2024
Response from Guest Service on May 22, 2024
Dear Louis Mark, thank you for leaving such a fantastic review! We're delighted to hear you appreciate our contemporary architecture and well-laid-out recreation facilities. We strive to create a visually stunning and functional environment for our guests.Thank you again for choosing Haven Riviera Cancun. We look forward to welcoming you back soon for another amazing stay!
Dear Nadia, thank you for taking the time to rate your stay with us! We're delighted to hear that you had a satisfactory experience. Your feedback is valuable to us, and we appreciate your positive rating. We hope to have the opportunity to welcome you back soon!
Dear Joshua, thank you for taking the time to share your wonderful review. We are grateful for your kind words and delighted that we could exceed your expectations.Thank you for choosing Haven Riviera Cancun. We look forward to welcoming you back in the future and continuing to provide you with exceptional value and service.
Dear Sumeet, thank you for your kind words! We're delighted to hear that you enjoyed our staff and resort. We look forward to welcoming you back soon for another lovely stay!
Overall a nice resort. Beach was a bit dirty (seaweed) but the pools were great. Most of the food was pretty good, although some of the restaurants were better than others. Staff was great during this trip, very friendly and helpful. It was easy to communicate as most staff were able to speak English well.
Taylor
Stayed 7 nights in May 2024
Response from Guest Service on May 20, 2024
Dear Taylor, thank you for your review! We're glad to hear that you enjoyed your overall experience at the resort. We apologize for any inconvenience caused by seaweed on the beach, but we're pleased that you enjoyed the pools. We appreciate your feedback on the food quality and restaurant experiences. It's wonderful to hear that our staff provided excellent service and communication. We hope to have the opportunity to welcome you back for another great stay!
Dear Aida, thank you for your fantastic review! We're thrilled to hear that you had such a brilliant experience. We look forward to welcoming you back soon!
Haven was an amazing resort, the staff do their best to make all of your request possible. It’s not a party resort but still had a great time.
Shade
Stayed 4 nights in May 2024
Response from Guest Service on May 22, 2024
Dear Shade, thank you for choosing Haven Riviera Cancun and for sharing your kind review! We're thrilled to hear that you had an amazing stay and that our staff went above and beyond to fulfill your requests. We take pride in our dedicated team who strives to create a memorable experience for all our guests.Thank you again for your feedback. We look forward to welcoming you back in the future!
Resorts is great! The staff are amazing. The staff’s are so nice, they will kill you with kindness. I must admit, i was overly surprised with how kind those people were. Every staff treat you with respect and love. Big shot out to Janeth, Adrian the bartender, Ela the server by the pool and nothing forgetting the MVP herself Mary who clean the room every morning and leave a beautiful hand made animals out of towels. Every staff was amazing and friendly. Will definitely visit again!
George
Stayed 6 nights in May 2024
Response from Guest Service on May 20, 2024
Dear George, thank you for your wonderful review! We're thrilled to hear that you had such a great experience at the resort and that our staff went above and beyond to make your stay memorable. It's fantastic to hear that Janeth, Adrian, Ela, and Mary stood out with their exceptional service. We'll be sure to pass along your kind words to them. We can't wait to welcome you back for another amazing visit!
I loved everything,, only critique would be variety on music (more latin music).
Edgardo
Stayed 7 nights in May 2024
Response from Guest Service on May 20, 2024
Dear Edgardo, thank you for your positive feedback! We're thrilled to hear that you loved everything about your experience. We appreciate your critique regarding the music variety, and we'll definitely take it into consideration for future improvements. We hope to welcome you back soon!
We had a fantastic stay. The food options were great, the staff always friendly, and the variety of lounge space and pools were great! We loved that you could see and/or hear the ocean from just about every spot. This isn’t the place for ocean swimming, but if walking the beach or swaying in the breeze on a hammock is your thing, then it’s perfect. We would go back in a heartbeat!
Becky
Stayed 7 nights in May 2024
Response from Guest Service on May 20, 2024
Dear Becky, thank you for your fantastic review! We're thrilled to hear that you had a fantastic stay and enjoyed the food options, friendly staff, and the variety of lounge space and pools. It's great to know that you appreciated the ocean views and the relaxing atmosphere. We look forward to welcoming you back soon!
Dear Alfredo, thank you for your feedback! We're glad to hear that you found everyone friendly during your stay. We strive to provide a welcoming and pleasant experience for all our guests. We hope to have the opportunity to welcome you back again soon!
Dear Monica, your kind review fills us with satisfaction and motivates us to continue striving to provide exceptional experiences for all our guests. We look forward to the privilege of welcoming you again in the future.
It was a wonderful resort, definitely got more than we expected!
Kristie L
Stayed 5 nights in May 2024
Response from Guest Service on May 20, 2024
Dear Kristie, We're delighted to hear that you had a wonderful experience at our resort and that it exceeded your expectations! Providing memorable experiences for our guests is always our goal. We hope to have the pleasure of welcoming you back for another fantastic stay in the future!
Staffs were awesome , respectful , good sense of humor
Williams
Stayed 4 nights in May 2024
Response from Guest Service on May 20, 2024
Dear Williams, thank you for your kind words! We're delighted to hear that our staff was awesome, respectful, and had a good sense of humor. We look forward to welcoming you back soon!
The service was outstanding, from the moment we got to the resort until we left everyone was very helpful and friendly. Petro was the main bartender at the round pool and he was outstanding, he always remembered us and made our drinks before we'd even say anything! Overall amazing experience
Nicole
Stayed 5 nights in May 2024
Response from Guest Service on May 20, 2024
Dear Nicole, thank you for your glowing review! We're thrilled to hear that you received outstanding service throughout your stay, and we're especially delighted to hear about Petro's exceptional service at the round pool. We'll be sure to pass along your kind words to him. Providing memorable experiences for our guests is what we strive for, and we're so glad we could exceed your expectations. We can't wait to welcome you back for another amazing experience!
Dear Sandi,We appreciate your feedback regarding your visit to our wonderful Haven Riviera Cancun. We regret that your experience at our hotel did not meet your expectations.We strive to provide all our guests with a high-quality experience, and it is evident that we failed to do so on this occasion. We would greatly appreciate it if you could provide us with more details regarding your comment, as your feedback is invaluable to us in improving our services.If you wish, you may contact us directly. We are committed to doing everything possible to rectify the situation and regain your confidence in us.Thank you once again for taking the time to share your comment. We hope to have the opportunity to welcome you again and offer you a much more pleasant stay.Sincerely,
Dear Brett, thank you for your feedback! We're thrilled to hear that Adrian provided excellent service. We'll be sure to pass along your kind words to him. We look forward to welcoming you back soon!
Dear Christina, thank you so much for your review! We're thrilled to see that you had an excellent experience during your stay with us. Your satisfaction is our top priority, and we hope to have the pleasure of welcoming you back again soon for another wonderful stay!
Clean, friendly staff, food was a solid A-, night activity was good, pools were great, would definitely come back😊
noel
Stayed 7 nights in May 2024
Response from Guest Service on May 20, 2024
Dear Noel, thank you for your fantastic review! We're glad you enjoyed the cleanliness, friendly staff, and food. It's great to hear you liked the night activities and pools as well. We look forward to welcoming you back soon!