2/10 Terrible
Edisher
Oct 2, 2022
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I don’t know where to start when it comes to rating this hotel. Dos Playas Fernado must be THE WORST resort one can stay in Cancun. There is not a single thing about this hotel that is up to the standards.
Cleanness/Peacefulness – Rooms are literally filthy and smell like a pig farm. I had a king size matters and I could occupy only a 1/3 of it since laying on the other 2/3 felt like I was falling off the cliff. Shower heads were so dirty that I couldn’t look at it if I wanted to continue bathing. Towels are so old and worn that you feel like you are using a sandpaper, they have been in use for YEARS...
There was a construction going on in the next room, so I couldn’t even dream of going to take a nap in my room during the day. After I saw the color of water in the pools available in the resort, I felt like running away from them as far as I could. You can tell, they haven’t been doing a decent work with maintaining clean water.
Front Desk – They all need to be fired. They are all rude, cynical and will start yelling at you if you keep on persisting. This is precisely what one of the front desk attendants named Powell did when I persisted on changing the filthy room I was in. Even though Sinhue was nicer, he had absolutely no desire to help with anything I went to him for. They all keep telling you “dejame checar”, but no one really checks or does anything to accommodate your request. To Management- you really need to drain the swamp and hire staff that really care about
Edisher
Stayed 1 night in Sep 2022