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Beach towels, sailing, kayaking
3 outdoor pools, pool loungers
3 outdoor pools, pool loungers
Terrace/patio

Guest reviews

4.8 out of 5 Exceptional
998 reviews
Guests rated this property 4.9/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Breakfast included
Parking included
All-inclusive
Air conditioning

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment

Map

Explore the area

Popular LocationMujeres Beach6 min walk
Popular LocationNorte Beach2 min drive
Popular LocationCosta Occidental de Isla Mujeres National Park7 min drive
AirportCancun, Quintana Roo (CUN-Cancun Intl.)45 min drive

Choose dates to view prices

About this area

Playa Mujeres

Located in Playa Mujeres, Beloved Playa Mujeres - Couples Only All Inclusive is next to a golf course and by the ocean. Punta Sam Ferry Terminal and Playa Mujeres Golf Club are worth visiting if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Norte Beach and Costa Occidental de Isla Mujeres National Park. Looking to enjoy an event or a game while in town? See what's happening at Fernando Toro Valenzuela Stadium or Beto Avila Baseball Stadium. Discover the area's water adventures with nearby scuba diving, or enjoy the great outdoors with ecotours.
Visit our Playa Mujeres travel guide
View in a map
Popular Location

What's nearby

  • Mujeres Beach - 6 min walk
  • Norte Beach - 2 min drive
  • Costa Occidental de Isla Mujeres National Park - 7 min drive
  • Dolphin Discovery - 7 min drive
  • Garrafon Natural Reef Park - 7 min drive

Getting around

  • AirportCancun, Quintana Roo (CUN-Cancun Intl.) - 45 min drive

Restaurants

  • Aroma // Dress Code — 1 min walk
  • Isla Grill // Dress Code — 1 min walk

About this property

Beloved Playa Mujeres - Couples Only All Inclusive

Elegant, adults-only beach property
Guests of this beach resort will appreciate convenient on-site amenities such as a spa tub and a fitness centre. All 109 rooms boast indoor private hot tubs and jetted bathtubs, plus complimentary wireless Internet access and LED TVs with satellite channels. Other amenities available to guests include free minibar items, furnished balconies and separate sitting areas.
Beloved Playa Mujeres - Couples Only All Inclusive offers 109 forms of accommodation with indoor private hot tubs and free minibar items. Rooms open to furnished balconies. This accommodation offers separate sitting areas. Beds feature premium bedding. A pillow menu is available. 55-inch LED televisions come with premium satellite channels. Bathrooms include a separate bath and shower with a jetted bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

3 the outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The Beloved Spa has 14 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna, a spa tub and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorised water sports are included.

Water activities

Kayaking
Snorkelling

Land activities

Fitness facilities

Awards and affiliations

Green/Sustainable Property
This property participates in EarthCheck, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self parking
  • Free valet parking
  • Airport shuttle available
  • Limo/town car service

Food and drink

  • Free buffet breakfast available daily 7:00 AM–10:30 AM
  • All buffet and à la carte meals, snacks and beverages included
  • 4 restaurants
  • 7 bars/lounges, 1 swim-up bar and 1 poolside bar
  • 24-hour room service

Things to do

  • 18 holes of golf
  • 3 outdoor pools
  • Aerobics classes
  • Bike rentals
  • Fitness centre
  • Full-service spa
  • Hiking/biking trails
  • Kayaking
  • Parasailing
  • Pilates classes
  • Sailing
  • Hot tub
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Dry cleaning service
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Lift
  • Gift shop/newsstand
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • Spanish

Outdoors

  • BBQ grill(s)
  • Garden
  • Marina on site
  • Pool sunloungers
  • Rooftop terrace

Spa

  • 14 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Sauna
  • Hot tub
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Beach towels
  • Couples dining
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Ceiling fan
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hairdryer
  • Jetted bathtub
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels

Entertainment

  • 55-inch LED TV
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar

Outdoor space

  • Furnished balcony

More

  • Desk
  • Laptop-compatible safe
  • Phone
  • Private indoor hot tub
  • Separate sitting area
  • Slippers
  • Turndown service

Policies

Check-in

Check-in between 3:00 PM and midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Renovations and closures

This property is closed from 22 October 2020 to 13 December 2020 (dates subject to change).
The following facilities or services will be unavailable from August 26 2020 to September 30 2020 (dates subject to change):
  • Bar/Lounge(s)
  • Beach
  • Breakfast
  • Business centre
  • Children's club
  • Dining venue(s)
  • Fitness facilities
  • Golf course
  • Hot springs
  • Laundry facilities
  • Meeting facilities
  • One of the swimming pools
  • Parking area
  • Sauna
  • Spa
  • Hot tub
  • Tennis courts
  • Water park

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
No shows require payment in full, including taxes and service fee.
Guests with service animals should contact this property in advance.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property

Property is also known as

Beloved Playa Mujeres Excellence Group All Inclusive
Beloved Excellence Group All Inclusive
Beloved Playa Mujeres Excellence Group
Beloved Excellence Group
Beloved Playa Mujeres Excellence All Inclusive AdultsOnly
Beloved Excellence All Inclusive AdultsOnly
Beloved Playa Mujeres by Excellence Group All Inclusive
Beloved Mujeres Excellence In
Beloved Playa Mujeres - Couples Only All Inclusive Playa Mujeres

Frequently asked questions

Can I cancel my reservation for free at Beloved Playa Mujeres - Couples Only All Inclusive and receive a full refund?
Yes, Beloved Playa Mujeres - Couples Only All Inclusive offers free cancellation on select room rates, because flexibility matters! Please refer to Beloved Playa Mujeres - Couples Only All Inclusive cancellation policy on our site for more details about any exclusions or requirements.
Does Beloved Playa Mujeres - Couples Only All Inclusive have a pool?
Yes, this property has 3 outdoor pools.
Is Beloved Playa Mujeres - Couples Only All Inclusive pet-friendly?
No, pets are not allowed at this property.
How much is parking at Beloved Playa Mujeres - Couples Only All Inclusive?
Self-parking and valet parking are free at this property.
What time is check-in at Beloved Playa Mujeres - Couples Only All Inclusive?
Check-in is from 3:00 PM to midnight. Late check-in is available during limited hours.
What time is check-out at Beloved Playa Mujeres - Couples Only All Inclusive?
Checkout is at noon.
Are there all-inclusive benefits at Beloved Playa Mujeres - Couples Only All Inclusive?
Yes, the property is all-inclusive. All food and drinks are included, and activities include snorkelling, kayaking and more.
Where is Beloved Playa Mujeres - Couples Only All Inclusive located?
Situated by the ocean, this all-inclusive resort is 1.1 mi (1.7 km) from Punta Sam Ferry Terminal, and within 3 mi (5 km) of Playa Mujeres Golf Club and El Meco Archaeological Site. Norte Beach and Costa Occidental de Isla Mujeres National Park are also within 6 mi (10 km).
4.8
Exceptional
5 - Excellent
860
4 - Good
97
3 - Okay
25
2 - Poor
7
1 - Terrible
9

4.9/5

Cleanliness

4.9/5

Staff & service

4.7/5

Amenities

4.8/5

Property conditions & facilities

1/5 Terrible

Travelled with partner
Sad face IconDisliked: Cleanliness, staff & service, amenities, property conditions & facilities
It wasn't a horrible review about Beloved as it was CLOSED!!!! and nobody from Expedia EVER notified us and we didn't know until we arrived in Cancun. I will NEVER use Expedia again. They still think we stayed at Beloved and we're already back home.
Stayed 4 nights in Oct 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2020

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Great over all. The staff was amazing and the food was really good to.
Stayed 5 nights in Aug 2018

5/5 Excellent

Travelled with partner
Happy face iconLiked: Staff & service, amenities, property conditions & facilities
This has been one of my favorite places to stay and vacation. The service and property are top notch. Everything we ate was delicious and the staff was always extremely attentive and friendly. Beautiful place for couples looking to relax. Highly recommended.
Stayed 5 nights in Mar 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Service!
Simply Amazing! A piace of heaven on heart. Not a single bad comment for this hotel. I work in the food industry and foot was excellent - at every restaurant/bar. Staff was top notch and they all work smile on their faces. Hope to go back there.
Stayed 4 nights in Mar 2020

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