Forfaits vacances – Campbellsburg

The staff was courteous and really helpful. Bed was so comfortable. We did enjoy our 2 night stay.

The host was unfriendly and targeting. After receiving paid confirmation, the host called and inquired on the reason for stay and adamantly referred to the community as “protected” with closely monitored noise ordinances. Mind you, the apartment is directly across for the stadium. The area is riddled with the homeless population. Another conversation centered around “no parties” allowed and strict guest limits. At no time did we discuss or suggest we were having a get together and our reservation was a party of 2 with a 6 party posted limit. We had to contact customer service because the host encouraged us to cancel via the app due not being a “good fit” for this protected community. I would be mindful of hosts who charge outrageous security deposits for short stays. I would not recommend this property. There are other great places nearby and more friendly who offer more amenities.

bed bugs and loud neighbor you can hear talk after 1.30am

On vacation and looking forward to a great getaway weekend with my wife so we went the extra mile and chose the Brown hotel for the experience. Very underwhelming and disappointing in multiple ways—The outlet for coffee maker was broken so had to create a makeshift space for it which was absurd with a short cord, a constant dripping sound from where the a/c unit was inside the wall that made my sleep restless, no vent in the bathroom(seriously how are you a luxury hotel with no vent in the bathroom!) freezer totally frozen over which was a health issue since she has product that needs kept in freezer(had to make do so the product wouldn’t go bad. We gave the staff every chance to make it right. I reached out to management twice and never received a return call to address my concerns, this is totally unacceptable for a luxury hotel. Would have had a better stay at any other hotel I have stayed with in past and for a better rate. So unacceptable for a “luxury” hotel. Very dissatisfied and disappointed with the lack of accountability by the management to follow up with concerns regarding the reason they have a job, which is to ensure the customers stay and experience is as it should be for a “luxury” hotel.

Very nice hotel