Caleta Vacation Packages

Best in class. Every person we encountered throughout the resort was just pure hospitality. The room, the grounds, the amenities were all way above my expectations. I can't say enough great things about this place and can't wait to come back!

Beautiful Resort! However, the first day our room had a very bad smell, we notified front desk representative of the issue and we were moved to an upgraded room at midnight. This is a Family hotel kid-friendly resort with adult only accommodations on one side. If you don’t select adult only at time of reservation you will be provided with a room on the family side with all the guests with small children. All shows are for Families, no adults only shows. You will party with the families and their children. The spa is nice but very expensive, the staff was really nice.

Todo estaba perfecto el servicio, casi todo los restaurantes excepto el bufet que no había variedad en el desayuno siempre era lo mismo y lo más molesto fue que la habitación que habíamos escogido no estaba disponible supuestamente la habían rentado fue un tremendo inconveniente, primer día sin desempacar por culpa del hotel si no hubiera sido por ese inconveniente mi estancia hubiera sido perfecta además los dos cuartos en los que estuve el aire acondicionado supuestamente puesto en 62of parecía 76 los aires están todos muy malos deberían cambiarlos

My experience at Majestic Mirage Punta Cana started off very poorly due to an extremely frustrating and poorly handled check-in process. A day before arrival, I requested an early check-in at 2 PM since I was traveling with an infant. I understood it wasn’t guaranteed, so when I arrived and was told the room would be ready by 3:00–3:15 PM, I was fine waiting. However, when I returned, I was repeatedly told the room was still not ready and asked to wait longer—first 40 minutes, then more time—with no clear explanation or honesty. What made this worse was the lack of transparency and urgency from the staff. I had a tired and hungry infant with me, yet no effort was made to assist or communicate properly. After pushing back, I was offered another room and assured it had the poolside view I paid for. This turned out to be false, as the room faced a small pond instead. Only after further arguments did I finally receive the correct room around 5 PM—two hours after the promised time. This felt misleading and unprofessional. Although the resort itself was otherwise good, this experience left a lasting negative impression. Delays can happen, but poor communication and dishonesty are unacceptable. I would not recommend this resort based on how this was handled.

The ME property is well-kept, clean and very easy to maneuver. The room was much better than most and the staff were all polite and very helpful. The only negative about our stay here is the food at the buffet is average while the food at the specialty restaurants was good, but not outstanding. Overall, a very good resort which I recommend.