4/10 Poor
Maria
Jan 8, 2024
Liked: Cleanliness
Disliked: Staff & service, amenities
I stayed there for 3 weeks. There are at least 4 issues which make this place difficult to stay.
The breakfast starts at 8:30, which is inconvenient for all the guests, as it is too late, so many of us pay for it but skip it. The cooking lady is not in rush> A after 40 minutes of waiting (I was the only guest!), I asked about their problem. She began LOUDLY, RUDELY and IN FRONT OF ME discussing me with the other staff saying nasty things about me. I said that it was unappropriated and never ate thereafter. They do not care and did not reimburse the cost of my breakfasts (I asked for this).
The second issue: the front desk ladies are unprofessional: they never greet guests. Nada, the daughter of the owner of the hostel, is constantly stuck into her phone and speaks to all the guests as if they are dust under her feet.
The third: a complete absence of any flexibility. Once they receive your money, you will never see them. When I arrived at the hostel, my plans changed, and I asked about moving a checking out date TWO weeks before the original termination, but the owner refused saying that he "would lose."
The fourth: a bare min. is invested into maintenance, and whatever is done, is done awfully. For instance, the screws that they used for putting a bed together, are sticking out for abut 7 cm. I damaged my leg so bad, that it is healing till now, and I hope that there would be no permanent ugly scar there!
No wonder, such things happen with such an attitude to the guests!
Maria
Stayed 4 nights in Jan 2024