Butternut Lake Tours and Activities

Garbage overflowing, they overcharged my cc without my concent, still waiting for the refund. Hotel is under major renovation. Not in a good are either.

The staff is extremely unhelpful. Kaylen at the front desk lacks all sense of customer service and problem solving skills. The manager Brett Busha is unwilling to take calls to resolve billing issues. Skip this property completely, there are better, friendlier, cleaner options right next door.

I loved the look of the hotel inside and outside. The room was nicely decorated. The only 3 problems that I had were the beds,, pillows, and the bathtub. The bed was hard and the most uncomfortable bed I ever slept in at any hotel. I slept on all 4 pillows and it felt like I slept on 1. It was not the regular hotel pillows. The bathtub was dirty with hair in it, and when I stepped in, it made sounds that made me feel like I was about to fall through. I looked forward to a good night’s sleep since I was there for a funeral. I went back home exhausted 😩