Butlers Ridge Nature Reserve

Checked out after 1 night. Rooms filthy. Dust everywhere. Paper in toilet. Crumbs all over floor. Heaters can’t be adjusted in rooms. Toilet door was literally falling off its hinges and wouldn’t close. Toilet seat broken. Power switches cracked and damaged. “Bond” taken by phone reception after hours - left standing in freezing cold waiting for phone to be answered. Offered other rooms the next morning (621 & 622). Both were dusty, smelled mouldy and 622 also stunk of urine. Receptionist was amazing and bent over backwards to help. Management team also responsive, but I cannot recommend.

It is better for the hotel to display the Hotel's name in the entrance as we missed the entrance again and again, especially at night. The breakfast is good and there is a beautiful garden.

Très bon séjour hôtel bien situé