Burglahr Castle Tours and Activities

This is a lovely quiet hotel within walking distance of the busy central Cologne. The staff couldn't be more helpful, even ensuring we had a room on arrival 4 hours before the official check in time. We were even offered refreshments while we waited. The room is clean and the towels etc changed every day. Supermarkets, cafes etc within easy walking distance. Id definitely recommend if you want the peace away from the hustle and bustle of central Cologne.

Great staff, took good care of me after my first night was downgraded. Property was nice, breakfast was great and the restaurant inside is good too.

Quite conflicted about this property. Overall, my stay was good but there were a few things that brought the experience down. Pros: location is good, close to everything but quiet area. Rooms are decent size. Swimming pool a plus. Generally rooms are quiet i.e, minimal neighbour noise. Cons: a Ryanair hotel: additional charges for sauna, bathrobe, slippers. Just reclassify as a 3 star maybe & this would be more acceptable. I had to move room as despite asking for quiet room, I was given one above the service entrance. Awakened at 4am by whole room vibrating as the laundry was collected. To be fair, I was moved to a nicer room the next day. However, in this room, the water was extremely hot in the sink and the shower head was leaking terribly. Again, to be fair, these issues were fixed the day I reported them. However, other aspects of service were not as good. Check in was lacklustre, it’s self check in which is fine but nothing explained: ie need to request room cleaning/clean cups/glasses, water in lobby, charges. And whilst I was moved & requested fixes, no-one ever followed up with me to check all was okay. Requests for clean glasses not fulfilled twice. And finally there was a weird vibrating noise from ceiling in new room what was not fixed (although seems there was an attempt as I spotted paint flecks on the floor). I was able to mask with pink noise so slept fine but again lack of follow up. Beds also quite firm. I would book again but hope for better service.