Buckeye Vacation Packages

Very comfortable stay! Property is beautiful, lots to do or just relax and do nothing! This was our 6th stay and it is a favorite destination of ours!

Our beloved family dog (on a leash) was attacked by another dog on the golf course edge by the hotel. All guests/residents are required to have their dogs on a leash. The dog that attacked our retriever was not on a leash. He left a bite mark on our dog and luckily we were able to chase him away before it could have been worse. We promptly reported the incident to the front desk. The gentlemen said he was the assistant manager. All details provided. He said they would investigate and get back to us promptly. The attack was Friday night. On Tuesday night, we circled back to the front desk, same gentleman, for a report/feedback. There was none other than to say that they didn't find any dog on the golf course when they investigated and that was it. They were going to review all the pet forms on file and see if they could find a match. They never did. We reported in detail the description of the attacking dog even though the attack occurred at night. Disappointing to say the least that Mountain Shadows Resort did not follow up at all on this matter. For a property to say and hold themselves out as pet friendly, and they are, they need to provide a safe environment for their pet guests. Very disappointing. All else was fine during our stay, but to watch a vicious dog attack on your own leashed dog and have to chase the dog away and then to be met with front desk indifference and the attacking dog's owner(s) being disrespectful is pathetic.

I'm definitely coming back!

If you want a downtown experience this is not your place. If you want a beautiful atmosphere with peaceful ambiance and privacy then you might like it. Great service as soon as I walked in. Thank You!

Stayed here several years ago and loved it, so we went back and definitely disappointed. Tried to get drinks at the bar in the evening, ordered twice waited over 1 hour and never received a single drink so we got up and left. Wanted to purchase a bottle of water in the evening (8 pm) but the only bar that sold water was already closed. So extremely limited on being able to provide things. Ordered ice to our room (because there are no ice machines) and that never arrived. Paid extra for a mountain view room, but had to look over the condo's that were directly in front of our room to see the mountain to the side. Tried to get customer services at the front desk with NO resolution.. just every departments seemed to not really care honestly. Hotel and room were okay, nothing special for the cost for sure.