Branksome Vacation Packages

Great staff. Room had everything we needed

There were ants in the room, a stained towel, the paint was peeling off, ceiling had water damage stains and cracks, room got very musty after one hour of the window closed (we were on the basement floor). Got to check in early for £15, so that’s nice.

My wife and daughter arrived at the hotel to check-in and were told it hadn’t been paid for even though it was paid for on booking on Expedia. She was made to pay the balance again until she could contact me to get the receipt from the booking. She was then refunded the money which will take upto 5 days which is unacceptable in my opinion as it wasn’t an insignificant amount of money to be out of pocket ahead of our trip in london. Room was newly furnished and clean otherwise.

Clean room, staff very helpful, and breakfast was wonderful!

I stayed an extra night bc I loved it so much!