Boca Del Mar Vacation Packages

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The hotel lost water

This was a very disappointing stay. The apartment was dirty, dusty, and hot. The temperature stayed around 77–78°F all night, yet the only bedding provided was thick comforters, making it impossible to sleep comfortably. When I simply asked for thin bed sheets, the host became argumentative instead of trying to help. They kept saying they were a private owner, as if that somehow excused poor customer service or making guests uncomfortable. It wasn’t until I contacted Expedia that the host responded by providing what I initially asked for. I didn’t want to spend my vacation dealing with unnecessary conflict, so we checked out after the first night instead of staying for the remaining five nights of our six-night reservation. I would not stay here again.

Horrible checkin / checkout... Would never stay there again...Double charged me entire stay and still fighting to get someone to refund 2nd one that is so clearly a duplicate for same stay....

The AC was working. When we checked in we were told that it was just the “lobby”. We later learned that the person at the desk was told to lie and they knew it was a problem throughout most of the hotel. We had reserved/requested an upgraded room and even though the hotel was almost empty we were not given that room. We had a oceanfront view room however we had to keep the drapes closed to try to keep as much heat out as possible. There were very few lights in the room, so we were stuck in a hot dark room. It was miserable. There was supposed to be valet parking however we only saw a valet once. I would NOT recommend this hotel! We tried to move to the hotel next door (Four Seasons) however it was full due to the World Cup team from Portugal staying there. Although the Tideline has undergone a remodeling recently it is not a high quality hotel. There is a saying about putting lipstick on a pig….Don’t fall for the pictures. DO NOT stay at the Tideline.