Forfaits vacances – Blackstone

Ca fait la job

A beautiful historical hotel in a good downtown location The room was very high spec, smelt lovely and was decorated beautifully Highly recommend 5 stars

The location was great, and both rooms were very clean and comfortable. However, there were a few small issues. The person who checked us in was borderline rude, but everyone else was very polite and helpful throughout the weekend. Coffee was available in the lobby at the Starbucks, but was out of cream, cup holders, etc, twice- not a huge issue, but it felt like we were inconveniencing the person working there when we asked for these items. The main issue is that the toilet in one of the two rooms was running non-stop when we checked in and stopped working shortly after that. I reported it to the front desk the next morning and was told that someone would fix it while we were out that day- however, it was still broken when we returned that evening. Since we were a group of friends and the rooms adjoined, we just left the door open and shared the one bathroom both nights. However, this really should have been handled as requested. When we left after the second night, I told the front desk about it again ( so that they could fix it before the next person checked in) and was told that our parking fees would be reimbursed due to the hassle. It's been several weeks now and no one has reached out to do so.