Title: Holiday Inn BERN-WESTSIDE by IHG - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Holiday Inn BERN-WESTSIDE by IHG A sophisticated urban retreat where travelers can unwind by the pool, pamper themselves at the spa, or explore an on-site shopping mall for retail therapy ![Daily buffet breakfast (CHF 25 per person)](https://images.trvl-media.com/lodging/3000000/2280000/2270800/2270723/8fff86cb.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Restaurant](https://images.trvl-media.com/lodging/3000000/2280000/2270800/2270723/5742fb44.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Outdoor pool](https://images.trvl-media.com/lodging/3000000/2280000/2270800/2270723/3260dcd2.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Meeting facility](https://images.trvl-media.com/lodging/3000000/2280000/2270800/2270723/87047458.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Point of interest](https://images.trvl-media.com/lodging/3000000/2280000/2270800/2270723/d097f497.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Holiday Inn BERN-WESTSIDE, near Bern Art Museum, offers a family-friendly experience with Bernaqua spa's treatments. Features include an on-site mall, coffee shop, free in-room WiFi, playground, and children's pool with sun loungers. Guests praise the helpful staff. 8.8 Excellent ## Popular amenities - Bar - Spa - Parking available - Room service - Air conditioning - Pet-friendly ## Room options ### Check availability for these dates Tonight [Oct. 25 - Oct. 26](https://www.expedia.ca/Hotel-Search?startDate=2025-10-25&endDate=2025-10-26&selected=2270723&PinnedHotelID=2270723&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-25&endDate=2025-10-26&selected=2270723&PinnedHotelID=2270723&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct. 26 - Oct. 27](https://www.expedia.ca/Hotel-Search?startDate=2025-10-26&endDate=2025-10-27&selected=2270723&PinnedHotelID=2270723&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-26&endDate=2025-10-27&selected=2270723&PinnedHotelID=2270723&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct. 31 - Nov. 2](https://www.expedia.ca/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=2270723&PinnedHotelID=2270723&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=2270723&PinnedHotelID=2270723&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov. 7 - Nov. 9](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=2270723&PinnedHotelID=2270723&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=2270723&PinnedHotelID=2270723&HadPinnedHotel=true®ionId=-1&adults=2) ![Hypo-allergenic bedding, in-room safe, desk, blackout drapes](https://images.trvl-media.com/lodging/3000000/2280000/2270800/2270723/1069371d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 Queen Bed (High Floor) 8.0 Very good 1 review ### Highlights Soundproofed Air conditioning Free cribs/infant beds Flat-screen TV Hypo-allergenic bedding Pillow menu Blackout drapes/curtains Day bed - 226 sq ft - Sleeps 3 - 1 Queen Bed ![Standard Room](https://images.trvl-media.com/lodging/3000000/2280000/2270800/2270723/cc6d674a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room 9.4 Exceptional 8 reviews ### Highlights Soundproofed Air conditioning Free cribs/infant beds Flat-screen TV Hypo-allergenic bedding Pillow menu Blackout drapes/curtains Day bed - 226 sq ft - Sleeps 2 - 1 Twin Bed ![Hypo-allergenic bedding, in-room safe, desk, blackout drapes](https://images.trvl-media.com/lodging/3000000/2280000/2270800/2270723/1069371d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 Queen Bed 8.4 Very good 12 reviews ### Highlights Soundproofed Air conditioning Free cribs/infant beds Flat-screen TV Hypo-allergenic bedding Pillow menu Blackout drapes/curtains Day bed - 226 sq ft - Sleeps 3 - 1 Queen Bed ![Hypo-allergenic bedding, in-room safe, desk, blackout drapes](https://images.trvl-media.com/lodging/3000000/2280000/2270800/2270723/da69fb2d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Room, 1 King Bed 9.6 Exceptional 4 reviews ### Highlights Soundproofed Air conditioning Free cribs/infant beds Flat-screen TV Hypo-allergenic bedding Pillow menu Blackout drapes/curtains Day bed - 269 sq ft - Sleeps 3 - 1 King Bed ## You may also like Ad ![Bar (on property)](https://images.trvl-media.com/lodging/2000000/1040000/1030100/1030068/987de1d4.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### ibis Bern Expo Kirchenfeld-Schosshalde - 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Free WiFi - Breakfast available - Laundry - Housekeeping 8.6 Excellent 522 reviews CA $194 CA $222 total includes taxes & fees Nov 1 - Nov 2 [](https://www.expedia.ca/Bern-Hotels-Hotel-La-Pergola.h909877.Hotel-Information?chkin=2025-11-1&chkout=2025-11-2&rm1=a2®ionId=684&destination=Bern&destType=MARKET&latLong=46.947972,7.44745&searchId=c90ad01a-7c16-4f69-bd44-8ff7ee8a043b&top_cur=CAD) Ad ![Terrace/patio](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/540000/539600/539536/2488e599_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Stay KooooK Bern City – Online Check In Old City of Bern - Free WiFi - Housekeeping - Toys/games 9.2 Wonderful 544 reviews CA $212 CA $241 total includes taxes & fees Nov 16 - Nov 17 [](https://www.expedia.ca/Bern-Hotels-Easy-Hotel-Metropole-By-Kreuz.h539536.Hotel-Information?chkin=2025-11-16&chkout=2025-11-17&rm1=a2®ionId=684&destination=Bern&destType=MARKET&latLong=46.947972,7.44745&searchId=c90ad01a-7c16-4f69-bd44-8ff7ee8a043b&top_cur=CAD) Ad ![Exterior](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/39000000/38980000/38977600/38977588/977263d3_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Stay KooooK Bern Wankdorf – Online Check In Breitenrain-Lorraine - 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FBern-Hotels-Holiday-Inn-BERN-WESTSIDE.h2270723.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FBern-Hotels-Holiday-Inn-BERN-WESTSIDE.h2270723.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C46.94408%2C7.37425&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=Vgth2Jd7onYPFlA42f07YIHK9X4=) Riedbachstrasse 96, Bern, BE, 3027 #### What's nearby - Westside - 1 min walk - 0.0 km - Federal Palace - 7 min drive - 6.9 km - Wankdorf Stadium - 8 min drive - 9.3 km - Berner Munster - 8 min drive - 7.6 km - Bern Rose Garden - 9 min drive - 7.9 km #### Getting around - Guemmenen Station - 12 min drive - Bern (BRN-Belp) - 28 min drive #### Restaurants - ‪Bahnhof Bümpliz Süd - ‬5 min drive - ‪Spiga - ‬1 min walk - ‪Wohnheim Acherli - ‬13 min walk - ‪Starbucks - ‬1 min walk - ‪McDonald's - ‬1 min walk ## About this property ### Holiday Inn BERN-WESTSIDE by IHG Upscale family-friendly hotel near Westside Located close to Bern Art Museum and Federal Palace, Holiday Inn BERN-WESTSIDE by IHG provides a terrace, a shopping mall on site, and a coffee shop/cafe. Indulge in a manicure/pedicure, a hot stone massage, and aromatherapy at Bernaqua, the onsite spa. In addition to a playground and a hair salon, guests can connect to free in-room WiFi. Other perks include: - Buffet breakfast (surcharge), self parking (surcharge), and an electric car charging station - Express check-out, a water park (surcharge), and supervised childcare (surcharge) - A vending machine, concierge services, and 11 meeting rooms Room features All 144 rooms offer comforts such as pillow menus and air conditioning, as well as thoughtful touches like free WiFi and safes. Extra conveniences in all rooms include: - Changing tables, highchairs, and children's books - Hypo-allergenic bedding, rollaway/extra beds (surcharge), and free cribs/infant beds - Bathrooms with tubs or showers and hair dryers - Flat-screen TVs with premium channels - Art supplies, electric kettles, and daily housekeeping ## Similar properties ![Daily buffet breakfast (CHF 19.90 per person)](https://images.trvl-media.com/lodging/39000000/38140000/38131400/38131381/ec76d748.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Prize by Radisson, Bern City Breitenrain-Lorraine - Free WiFi - Air conditioning - Breakfast available - Parking available 8.4 Very good 640 reviews CA $176 CA $203 total includes taxes & fees Nov 9 - Nov 10 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-09&endDate=2025-11-10&selected=38131381&PinnedHotelID=38131381&HadPinnedHotel=true®ionId=-1&adults=2) ![Meeting facility](https://images.trvl-media.com/lodging/1000000/990000/983800/983778/2b9c7ce3.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Novotel Bern Expo Kirchenfeld-Schosshalde - 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Available in all rooms: Free WiFi and wired internet - Available in some public areas: Free WiFi and wired internet ### Parking and transportation - Electric car charging station on site - Secured, covered self parking on site (CHF 19 per day) - Wheelchair-accessible parking and van parking available ### Food and drink - Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: CHF 25 per person - A bar/lounge - A coffee shop/cafe - A restaurant - Couples/private dining ### Things to do - Children's club - Designer stores - Full-service spa - Playground - Shopping mall - TV in common areas - Water park - Winery release events ### Family friendly - Art supplies - Changing table - Children's books - Children's club (surcharge) - Children's toys - High chair - In-room crib - Laundry facilities - Playground - Rollaway/extra bed (surcharge) - Soundproofed rooms - Supervised activities for children (surcharge) - Water park (surcharge) ### Conveniences - 24-hour front desk - ATM - Free newspapers in lobby - Gift shop/newsstand - Hair salon - Laundry facilities - Luggage storage - Safe at front desk - Vending machine ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Tour and ticket assistance ### Business services - 11 meeting rooms - 24-hour business center - Computer station ### Outdoors - Terrace ### Full-service spa - 5 treatment rooms - Aromatherapy - Body scrubs - Deep-tissue massages - Hot stone massages - Manicures/pedicures ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - 1 accessible parking space - Assistive listening devices - Elevator (35 inch wide door) - Front entrance ramp - Handrails in stairways (30 inches high) - Low-height counter and sink (25 inches high) - Low-height door lock - Low-height view port in door - Valet for wheelchair-equipped vehicles - Visual alarms in hallways - Well-lit path to entrance - Wheelchair accessibility - Wheelchair accessible (may have limitations) - Wheelchair-accessible business center - Wheelchair-accessible concierge desk - Wheelchair-accessible lounge - Wheelchair-accessible parking - Wheelchair-accessible path of travel - Wheelchair-accessible path to elevator - Wheelchair-accessible pool - Wheelchair-accessible public washroom - Wheelchair-accessible registration desk (30 inches high) - Wheelchair-accessible restaurant - Wheelchair-accessible spa - Wheelchair-accessible van parking - Wheelchair-width doorways - Wheelchairs on site ### More - 1 building - 8 floors - Banquet hall - Built in 2008 - Smoking not allowed ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes - Day bed - Free crib - Hypo-allergenic bedding - Pillow menu - Rollaway/extra bed (surcharge) ### Bathroom - Bathtub or shower - Hair dryer - Private bathroom - Towels provided ### Entertainment - Flat-screen TV with premium satellite channels ### Food and drink - Coffee/tea maker - Electric kettle - Limited room service ### More - Air conditioning - Desk - Free daily newspapers - Phone - Safe - Soundproofed rooms ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: anytime Early check-in subject to availability Early check-in is available for a fee Contactless check-in available Minimum check-in age: 18 ### Check-out Check-out before noon Contactless check-out available Late check-out subject to availability A late check-out fee will be charged Express check-out available ### Special check-in instructions Front desk staff will greet guests on arrival at the property Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests. Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests. ### Access methods Staffed front desk ### Pets Pets stay free Service animals are welcome, and are exempt from fees Welcoming dogs only ### Children and extra beds Children are welcome Rollaway/extra beds are available for CHF 50 per night Free cribs are available on request at the property ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking. - A tax is imposed by the city: CHF 1.40 per person, per night. This tax does not apply to children under 16 years of age. - Tourism fee: CHF 4.30 per person, per night We have included all charges provided to us by the property. ### Optional extras - Fee for buffet breakfast: approximately CHF 25 per person - Covered self parking fee: CHF 19 per day (in/out privileges) - Early check-in is available for a fee (subject to availability) - Late check-out is available for a fee (subject to availability) - Rollaway bed fee: CHF 50 per night - Facilities fee: CHF 10 per person and includes use of: swimming pool The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Cashless transactions are available This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property Access to the pool is available by reservation only. Guests can reserve up to 1 pool session (3 hours) per day. The listed optional facilities fee covers pool access per guest aged 14 and older, per session. The pool access fee is CHF 5 per child aged 6-13, per session. ### We should mention Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### National rating Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars. ### Property is also known as Holiday Inn BERN-WESTSIDE Holiday Inn Hotel BERN-WESTSIDE Holiday Inn Bern-Westside Hotel Bern Holiday Inn BERN-WESTSIDE Hotel Holiday Inn BERN WESTSIDE ## Frequently asked questions ### Is Holiday Inn BERN-WESTSIDE by IHG pet-friendly? > Yes, dogs are allowed at this property. ### How much does it cost to stay at Holiday Inn BERN-WESTSIDE by IHG? > As of Oct 25, 2025, prices found for a 1-night stay for 2 adults at Holiday Inn BERN-WESTSIDE by IHG on Nov 2, 2025 start from CA $183.01, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Bern-Hotels-Holiday-Inn-BERN-WESTSIDE.h2270723.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### How much is parking at Holiday Inn BERN-WESTSIDE by IHG? > Self parking is available for CHF 19 per day. ### What time is check-in at Holiday Inn BERN-WESTSIDE by IHG? > Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability). ### What time is check-out at Holiday Inn BERN-WESTSIDE by IHG? > Check-out is at noon. Late check-out is available for a fee (subject to availability). ### Where is Holiday Inn BERN-WESTSIDE by IHG located? > This family-friendly Bern hotel is located in the business district, 0.1 mi (0.1 km) from Westside, and within 6 mi (10 km) of Federal Palace and Bern Art Museum. Berner Munster and Bern Rose Garden are also within 6 mi (10 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Holiday Inn BERN-WESTSIDE by IHG Reviews 8.8 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 330 8 - Good 301 6 - Okay 59 4 - Poor 19 2 - Terrible 4 ### 9.2/10 Cleanliness ### 8.8/10 Staff & service ### 9.0/10 Amenities ### 9.0/10 Property conditions & facilities ### 8.6/10 Eco-friendliness ### 8/10 Good #### Joseph Sep 1, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff was very helpful and friendly. ##### Joseph Stayed 2 nights in Aug 2025 ### 10/10 Excellent #### Jörg Aug 4, 2025 Liked: Amenities Conveniently located within a big shopping and entertainment center. ##### Jörg Stayed 2 nights in Aug 2025 ### 10/10 Excellent #### Abdul-Salam Sep 18, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities the best ##### Abdul-Salam Stayed 4 nights in Sep 2025 ### 10/10 Excellent #### Andres Feb 20, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great place. Great swimming park ##### Andres Stayed 2 nights in Feb 2024 ### 10/10 Excellent #### Jörg Jul 6, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great location, close to public transportation ##### Jörg Stayed 3 nights in Jul 2022 ### 8/10 Good #### Shome Jun 27, 2023 Liked: Cleanliness, staff & service, property conditions & facilities Good place to be ##### Shome Stayed 1 night in Jun 2023 ### 10/10 Excellent #### Brittany Apr 6, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Perfect Location This was a great stay as we were traveling through Switzerland on our way to France. Amazing location, as the train station is right outside the door, and there is direct access to the mall for eating and shopping. The room was very nice and clean, and the staff are super friendly! ##### Brittany Stayed 1 night in Feb 2024 ### 10/10 Excellent #### Eleftherios May 13, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The room was good. The access to the Aqua Park is a highlight. It's next to a mall so quite convenient if you want to do some shopping. Also not far for the city center, easily accessible by tram. ##### Eleftherios Stayed 2 nights in May 2024 ### 10/10 Excellent #### Fikret Feb 28, 2025 Liked: Cleanliness, staff & service, property conditions & facilities A ##### Fikret Stayed 2 nights in Feb 2025 ### 8/10 Good #### alan Aug 14, 2023 Liked: Cleanliness, staff & service, property conditions & facilities #### Decent stay Hotel ok, rooms very small, ours didn't have the right beds on check in. Clean and tidy, can also use the pools and spa in the Westside resort which is really good- Bernaqua if people are interested, great for kids ##### alan Stayed 2 nights in Aug 2023 ### 10/10 Excellent #### Claudine Aug 5, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Next to the Bern Westside mall and the train station. We had a wonderful stay and will definitely consider this hotel again if we go back to Bern. The train ride from main Bern station to Bern Westside is short. Definitely take advantage of the Bern visitor card the hotel gives you! Excellent location and the staff are sooo wonderful! ##### Claudine Stayed 3 nights in Aug 2023 ### 10/10 Excellent #### Neil Sep 24, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities What can you say. Got to be best place to stay. Got everything for everyone. Transport links are superb and free as part of hotel. Having a mall next door awesome. And the waterpark, got to be best, love the salt water immersion pool ##### Neil Stayed 2 nights in Sep 2023 ### 2/10 Terrible #### Kory Oct 26, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Overpriced. Very expensive ##### Kory Stayed 4 nights in Oct 2024 ### 8/10 Good #### Cinthya Jul 25, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I’m glad it includes the entrance to bernaqua! Even though the instructions were not very clear. I managed to enjoy the time there. Thank you all for making us had a wonderful time! ##### Cinthya Stayed 1 night in May 2022 ### 10/10 Excellent #### Robert E Dec 20, 2022 Liked: Staff & service, property conditions & facilities, room comfort #### Ideal hotel for visiting Bern The hotel staff is very friendly and professional. Our room was basic but clean with a comfortable bed, excellent shower, free WIFI, and small flatscreen TV. Dogs are allowed. The hotel has a parking garage that can be reached by an elevator and is connected to a shopping mall. Free public transportation is offered direct to and from Bern city (~20 minutes). We had a great time and will be back! ##### Robert E Stayed 1 night in Dec 2022 ### 10/10 Excellent #### Natasha Jul 26, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Was a great stay for 2 nights. Had no clue we got access to the waterpark attached to the shopping Centre there so that was a bonus for the kids. Rooms were clean and quiet. Had an issue with a leak from our AC dropping onto the floor but staff were quick to offer us a change of rooms. She even found us in the restaurant to bring us the key and explain what happened. Easy parking in the shopping Centre lot underground as well. Definitely recommend. ##### Natasha Stayed 2 nights in Jul 2023 ### 6/10 Okay #### Rohit Jul 29, 2022 Liked: Cleanliness, staff & service The highlight of our stay was service from staff. Everyone is really warm, welcoming and helpful. Location is very convenient as just opposite a tram and train station. Hotel has a tie-up with Bernaqua which is really nice. Hotel is attached to a mall so ample options for food and drinks. Pictures on Expedia were misleading and the standard room is very crammed especially if one need an extra cot. Even executive rooms are bit tired and design is awkward specially of the bathroom door. It’s impossible to not disturb everyone if there is a need to use bathroom at night or early morning; because the door is a sliding glass door which does not stop light and sound. ##### Rohit Stayed 3 nights in Jul 2022 ### 10/10 Excellent #### Andrea Aug 8, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Comfortable hotel with a perk! Our family of 6 enjoyed staying at the Bern-Westside Hotel. It's comfortable, clean, and attached to a mall, and we received a 3-hour ticket to enjoy daily the Bernacqua Water Park located inside the mall. The kids and I had a blast! Public transportation to Bern’s Old Town is plenty and about 20 minutes. We recommend this hotel! PS: the only downside is that we requested foldable beds for our rooms to accommodate 2 children (16 and 11 years old) and the hotel staff said that it was not possible. When we got there, there were 2 foldable beds in two of the 3 rooms that we have booked. Thus, we booked unnecessarily the third room after the staff said that each room could accommodate only 2 guests. ##### Andrea Stayed 3 nights in Jul 2023 ### 2/10 Terrible #### Sunjung Aug 17, 2022 Disliked: Staff & service Location is very convinient if you use bernaqua. But poor english level for receptionists. If you are not german speaker don't expecting the information in details. Answer rudely even if they didn't understand my question at the front desk. There is No professionnalisme ! Check well your credit card bill after check out ! They took some cost from my credit card, which i didn't use, without asking or checking further. No word of sorry or try to solve quickly because 'it's very busy season now' ##### Sunjung Stayed 1 night in Aug 2022 ### 4/10 Poor #### Michael Nov 19, 2023 Liked: Cleanliness Disliked: Room comfort #### Not worth the money The first room shower drain didn't work and nearly floodwd the bathroom. The 2nd room had no soap in the dispensers and the air conditioner was stuck at 25 C (very uncomfortable unless you like to sleep naked without blankets). Staff was sympathetic but in the end nothing they ckuld do and was too late in the evening to change rooms again. Hotel manager reached out after comment sent to Corporate and insulted my ability to operate an air conditioner rather than try to remediate the issue. NOT worth the 200 CHF for the room, restaurant was really nice but expensive too. 80 CHF for 2 Chicken Caesar Salads and 2, 100ml glasses of wine. ##### Michael Stayed 1 night in Nov 2023 ### 10/10 Excellent #### Michael Sep 29, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Die Freundlichkeit des Personals sind 6 Sterne 👍 Top, vielen Dank! ##### Michael Stayed 1 night in Sep 2025 ### 10/10 Excellent #### Juan Manuel Sep 12, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Muy buen hotel con buenas instalaciones con servicio de transporte a la mano 50 pasos con un buen desayuno y personal amable y gentil ##### Juan Manuel Stayed 1 night in Sep 2025 ### 8/10 Good #### René Jul 25, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### René Stayed 4 nights in Jul 2025 ### 10/10 Excellent #### Jeanine Jun 22, 2025 Liked: Cleanliness, amenities, property conditions & facilities Top Lage mit Zug 10min vom Zentrum und mit dem Tram ca. 30min. Direkte Anbindung ans Einkaufszentrum mit Schwimmbad und Kino. ##### Jeanine Stayed 2 nights in Jun 2025 ### 6/10 Okay #### Roger Jun 21, 2025 Liked: Cleanliness, property conditions & facilities Wir hatten zwei Zimmer für je zwei Erwachsene gebucht, da eine Person verhindert war, hatte ich über drei Wochen vor unserer Ankunft angefragt, ob wir dies direkt über das Hotel abwickeln oder über Hotels.com ändern müssen. Vom Hotelpersonal wurde ich darauf hingewiesen, dass dies problemlos vor Ort angepasst werden kann. Beim Check-In habe ich dies nochmals erwähnt und auch da hiess es, dies sei kein Problem. Beim Check-Out fiel mir auf, dass wir den ursprünglichen Preis bezahlen müssen, lediglich die Kurtaxe wurde nur für 3 Personen verrechnet. Als ich die Dame an der Rezeption darauf hinwies, meinte sie lediglich, sie könne da nichts tun, dies waren Fehlinformationen ihrerseits und es tue ihr leid. Sie bemerkte sogar, dass wir 4x für das Frühstück bezahlten und sagte dies seien ja nur 25.- CHF und sie hätte auch schon solche Erfahrungen in ihrem Urlaub gemacht. Ich würde es verstehen, hätte ich vorgängig nichts abgeklärt, dies habe ich jedoch schriftlich per E-Mail abgeklärt. Ausserdem waren die Hotelpreise zu diesem Zeitpunkt doppelt so hoch als sonst, vermutlich wegen der grossen Nachfrage. Unser Aufenthalt war grundsätzlich in Ordnung, diese Erfahrung bringt mich jedoch dazu dieses Hotel künftig nicht mehr zu berücksichtigen, da wir zu diesen Preisen deutlich bessere Hotels besuchen können, bei welchen die Gäste im Vordergrund stehen. ##### Roger Stayed 1 night in Jun 2025 ## Expedia's Latest Trends ### Hotels > [Hotels in Abano Terme](https://www.expedia.ca/Abano-Terme-Hotels.d4918.Travel-Guide-Hotels) > > [Hotels in Canmore](https://www.expedia.ca/Canmore-Hotels.d10131.Travel-Guide-Hotels) > > [Hotels with Hot Tubs in Nanaimo](https://www.expedia.ca/Nanaimo-Hotels-Hotels-With-Hot-Tubs.0-0-d3908-tHotelsWithHotTubs.Travel-Guide-Filter-Hotels) > > [Hotels near Kimberley Alpine Resort](https://www.expedia.ca/Kimberley-Alpine-Resort-Hotels.0-l6089401-0.Travel-Guide-Filter-Hotels) > > [Solmar Resort](https://www.expedia.ca/Los-Cabos-Hotels-Solmar-Resort.h544730.Hotel-Information) > > [Hotels with Kitchenettes in Victoria](https://www.expedia.ca/Victoria-Hotels-Hotels-With-Kitchenettes.0-0-d4138-tHotelswithKitchenettes.Travel-Guide-Filter-Hotels) > > [Victoria Jungfrau Grand Hotel & Spa](https://www.expedia.ca/Interlaken-Hotels-Victoria-Jungfrau-Grand-Hotel-Spa.h16233.Hotel-Information) > > [The Charm Resort Phuket](https://www.expedia.ca/Phuket-Hotels-The-Charm-Resort-Phuket.h7594306.Hotel-Information) > > [Iberostar Waves Tucán - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Iberostar-Tucan-All-Inclusive.h889874.Hotel-Information) > > [All Inclusive Resorts and Hotels in St. Lucia](https://www.expedia.ca/Destinations-In-St-Lucia-All-Inclusive-Hotel.0-0-d168-tAllInclusiveHotel.Hotel-Filter-Destinations) > > [Hotels with smoking rooms in Niagara Falls](https://www.expedia.ca/Niagara-Falls-Hotels-Hotels-With-Smoking-Rooms.0-0-d6023515-tHotelswithsmokingrooms.Travel-Guide-Filter-Hotels) > > [Super 8 by Wyndham Fort St. John BC](https://www.expedia.ca/Fort-St-John-Hotels-Super-8-By-Wyndham-Fort-St-John-BC.h919169.Hotel-Information) > > [Éco Spa Highland](https://www.expedia.ca/Grenville-Sur-La-Rouge-Hotels-Eco-Spa-Highland.h13056477.Hotel-Information) > > [Hotel Lötschberg](https://www.expedia.ca/Interlaken-Hotels-Hotel-Lotschberg.h991302.Hotel-Information) ### Flights > [Flights from Manila (MNL) to Québec City (YQB)](https://www.expedia.ca/lp/flights/mnl/yqb/manila-to-quebec) > > [Flights from Calgary (YYC) to Montego Bay (MBJ)](https://www.expedia.ca/lp/flights/yyc/mbj/calgary-to-montego-bay) > > [flights from akron canton airport](https://www.expedia.ca/lp/airports/cak/flights-from-akron-canton-airport) > > [Flights from Toronto (YYZ) to Bucharest (OTP)](https://www.expedia.ca/lp/flights/yyz/otp/toronto-to-bucharest) > > [Flights from London (YXU) to Calgary (YYC)](https://www.expedia.ca/lp/flights/yxu/yyc/london-to-calgary) > > [Flights from Ottawa (YOW) to Nassau (NAS)](https://www.expedia.ca/lp/flights/yow/nas/ottawa-to-nassau) > > [Flights from Montreal (YUL) to Windsor (YQG)](https://www.expedia.ca/lp/flights/yul/yqg/montreal-to-windsor) > > [Flights from Toronto](https://www.expedia.ca/lp/flights/178314/flights-from-toronto) > > [Flights from Kelowna (YLW) to Calgary (YYC)](https://www.expedia.ca/lp/flights/ylw/yyc/kelowna-to-calgary) ### Cars > [Car rentals in Tucson](https://www.expedia.ca/Car-Rentals-In-Tucson-Intl.d5461332.Car-Rental-Guide) ### Packages > [Maldives](https://www.expedia.ca/Maldives.d109.Destination-Travel-Guides) > > [College Montmorency](https://www.expedia.ca/College-Montmorency-Laval-des-Rapides.d6240283.Vacation-Attraction) ### General > [Visit New Delhi](https://www.expedia.ca/New-Delhi.dx177865)