Benson Vacation Packages

The staff were very helpful on arrival and leaving. The bed being high was difficult to get on.

Amazing place will definitely be back x

We have just enjoyed our fourth stay, and will be making reservations for our fifth for next year. It’s our favorite hotel and location in London.

The room was extremely small. No place for a suitcase except on top of the small built-in desk. No space in the bathroom even for a small trash bin. One could not bend down to pick up anything without smacking one’s head on the side. In fact, entering the narrow shower requires one to enter sideways and to carefully hold onto a handle to avoid falling (and I’m a fit person). The shower doors would not close all the way, the room AC rattled and was so loud it sounded like a lawn mower in the room. The elevator uses an old fashioned metal sliding door you must manually close when leaving otherwise it won’t respond to calls from other floors. Guests don’t always do this and staff do not keep an eye on it so be prepared to have to walk down or up stairs most of the time. For “breakfast”, which is extremely light the tables one sits at are the size of a shoe—enough for a cup of coffee. And there are only 3-4 places. The public rooms, and ballrooms, however, are beautiful! I was eventually moved to a larger room but only on the last day of the stay, and even that process was awkward with poor communication from the staff. For the price I paid—£440 per night—I would never go back.