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Overview of The Merchant Hotel

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Indoor Spa Tub
Outdoor Spa Tub
Outdoor Spa Tub
32-inch LCD TV with digital channels

4.8/5 Exceptional

Guests rated this property 4.9/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Breakfast included
  • Air conditioning
  • Spa
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided

Explore the area

    Popular LocationAlbert Memorial Clock Tower2 min walk
    Popular LocationBelfast Customs House4 min walk
    Popular LocationBig Fish4 min walk
    AirportBelfast (BFS-Belfast Intl.)44 min drive

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  • Deluxe Double or Twin Room

    4.6/5 guest room rating

    Room amenities

    • 172 sq ft
    • Sleeps 2
    • 1 King Bed OR 2 Queen Beds
    More detailsDeluxe Double or Twin Room

About this area

Belfast

Located in Belfast's Belfast City Centre neighborhood, The Merchant Hotel is in the city center and near the airport. Waterfront Hall and Titanic Belfast are cultural highlights, and travelers looking to shop may want to visit Victoria Square Shopping Centre and St. George's Market. Looking to enjoy an event or a game while in town? See what's going on at SSE Arena (Titanic Quarter). Looking to get your feet wet? Kayaking, water skiing and parasailing adventures can be found near the property. Guests appreciate the hotel's location for the nightlife.
Visit our Belfast travel guide
Popular Location

What's nearby

  • Albert Memorial Clock Tower - 2 min walk
  • Belfast Customs House - 4 min walk
  • Big Fish - 4 min walk
  • St. Anne's Cathedral - 4 min walk
  • Victoria Square Shopping Centre - 4 min walk

Getting around

  • Belfast Central Station - 13 min walk
  • AirportBelfast Intl. Airport (BFS) - 44 min drive

Restaurants

  • The Great Room — 1 min walk
  • Berts Jazz Bar — 1 min walk
  • Made In Belfast - Cathedral Quarter — 3 min walk
  • Mumbai 27 — 3 min walk
  • Chopin Grand Cafe — 4 min walk

About this property

The Merchant Hotel

Luxury Belfast hotel in Belfast City Centre, walk to Waterfront Hall
3 restaurants, a full-service spa, and a health club are available at this smoke-free hotel. Free full breakfast and free WiFi in public areas are also provided. Additionally, a bar/lounge, a spa tub, and a sauna are onsite. All 62 individually decorated rooms feature free WiFi and memory foam beds. Comforts include Egyptian cotton sheets and pillow menus, and guests will also appreciate thoughtful touches like bathrobes and slippers.
The Merchant Hotel offers 62 accommodations with laptop-compatible safes and complimentary newspapers. Each accommodation is individually furnished and decorated. Memory foam beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. 32-inch LCD televisions come with premium digital channels. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a health club, a spa tub, and a sauna.

Guests under 18 years old are not allowed in the health club, fitness facility, or spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

The Spa at the Merchant has 5 treatment rooms. Services include hot stone massages, Swedish massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast and through room service
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Secured self parking: GBP 15.00 per day
  • Limited parking spaces
  • Parking height restrictions apply
  • Limo/town car service

Food and drink

  • Free full breakfast available daily 7:00 AM–10:00 AM
  • 3 restaurants
  • 1 bar
  • 24-hour room service

Things to do

  • Billiards/pool table
  • Fitness center
  • Full-service spa
  • Sauna
  • Shopping
  • Spa tub
  • Steam room

Family friendly

  • Babysitting/childcare (surcharge)
  • Dry cleaning service
  • In-room child care (surcharge)
  • Laundry facilities

Conveniences

  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • Italian
  • Spanish

Business services

  • Business center
  • Computer station
  • Meeting rooms
  • Conference space (1130 square feet)

Outdoors

  • Rooftop terrace

Spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - hot stone
  • Massage - prenatal
  • Massage - Swedish
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Couples dining
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Blackout drapes/curtains
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Linens
  • Memory foam mattress
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Towels

Entertainment

  • 32-inch LCD TV
  • Digital channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • In-room massage
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Slippers
  • Turndown service

Policies

Check-in

Check-in from 3 PM - midnight
Early check-in subject to availability
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

This property is closed from October 16 2020 to December 10 2020 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Secured self parking fee: GBP 15.00 per day
  • Early check-in fee: GBP 100.00 (subject to availability)
  • Late check-out fee: GBP 50.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Parking height restrictions apply
Guests under 18 years old are not allowed in the health club, fitness facility, or spa tub
Guests under 18 years old are not allowed in the spa

National rating

This property has received its official star rating from Tourism NI.

Property is also known as

Hotel Merchant
Merchant Belfast
Merchant Hotel
Merchant Hotel Belfast
The Merchant Hotel Hotel
The Merchant Hotel Belfast
The Merchant Hotel Hotel Belfast

Frequently asked questions

Is The Merchant Hotel pet-friendly?
No, pets are not allowed at this property.
How much is parking at The Merchant Hotel?
Self parking is available for GBP 15.00 per day. Limited spots are available.
What time is check-in at The Merchant Hotel?
Check-in is from 3 PM - midnight. Early check-in is available for a fee of GBP 100.00 (subject to availability).
What time is check-out at The Merchant Hotel?
Check-out is at noon. Late check-out is available for GBP 50.00 (subject to availability).
Where is The Merchant Hotel located?
Located in Belfast City Centre, this luxury hotel is within a 5-minute walk of Belfast Customs House, St. Anne's Cathedral, and Victoria Square Shopping Centre. Waterfront Hall and Belfast City Hall are also within 10 minutes. Belfast Central Station is 13 minutes by foot.
4.8
Exceptional
5 - Excellent
298
4 - Good
35
3 - Okay
13
2 - Poor
2
1 - Terrible
2

4.9/5

Cleanliness

4.8/5

Staff & service

4.9/5

Amenities

4.8/5

Property conditions & facilities

5/5 Excellent

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous hotel - it's just really beautiful. The Victorian dining room and bar are amazing and our Art Deco room was spacious ....and everything was spotlessly clean. IMHO they have the COVID response exactly right....everything is clean, sanitiser everywhere, people where masks etc but it still manages to be a hotel and not an operating theatre. We had dinner in the Great Room - delicious and in Bert's Bar again really delicious (particularly the Mussels). Breakfast was amazing too. Seriously one of my favourite hotels ever...anywhere.
Stayed 2 nights in Sep 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 star service!
Beautiful hotel, couldn’t fault the decor or condition of the room. It really was 5 star luxury! The hotel has a prime location within the heart of Belfast, lots of shops, bars, restaurants within walking distance. We stayed in July, as the covid 19 lockdown was starting to ease off. The hotel has taken care of social distancing well, they have screens at reception and there was a sticker sealing our bedroom door to say the room had been sanitised which gave me confidence. There were also lots of hand sanitiser stations around the hotel. Unfortunately the hydrotherapy spa was closed when we stayed there which we were disappointed with but we can see why this is necessary. Staff at the hotel are very friendly and welcoming and we could not fault the service we received. We ate our evening meal in the bar ‘the cloth ear’. The food was very tasty, I would highly recommend if you are looking for a casual dinner during your stay. We had drinks in the cocktail bar, very pricey but a great experience all round. The cocktail bar is very plush and luxurious and the service was excellent. Breakfast was good, again 5 star service and beautiful breakfast menu. I had smoked salmon and scrambled eggs which was to die for. I am looking forward to return to this hotel and hopefully the spa will be open!
Stayed 1 night in Jul 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couple stay
Very clean Friendly staff Gorgeous breakfast
Stayed 1 night in Mar 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Valentine's Treat
Booked this as a Valentine Treat for my husband and I. It is quite expensive but we always wanted to try this hotel for ourselves. Therefore I would recommend it as a one of treat. Staff were all lovely and accommodation was very nice, spacious rooms.
Stayed 1 night in Feb 2020

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