Forfaits vacances – Bear Valley

We have stayed at this property several times. It feels like our home away from home. The staff is very helpful and friendly. We just love this place - it has everything we need!

I stayed at the Sterling Hotel for one night. I stayed in the deluxe queen room. My room was at best decent. The room was in need of a better cleaning, better decor, had some chips and dents, the TV didn't have anything to access to watch anything, staff isn't around after 4pm, and I think that they can do better! I couldn't get the jet on the Jacuzzi tub to turn on and I texted the number that was given and got no response. They didn't acknowledge my text at all during my stay. It would be helpful if staff was available for at least a few hours during the evening time to help customers. When I checked in they should have included instructions on the Jacuzzi tub. They say that they are operating like a bed and breakfast when there is NO breakfast. Coffee was available in the lobby and in the room. I think they could have spared a few more k-cups for the Keurig and I had to go down to the lobby to get more coffee. They could have included sugar too! I also think they should have included a lamented sheet or binder of restaurants and things to do nearby. It would have made my stay easier to navigate. I'm disappointed in the lack of service. I really believe that they can do better!!!

La chambre etait tres bien, propre. Un personnel agreable

Run down dirty horrible breakfast in paper plates and paper cups Room dirty patio furniture with food scraps on it dust on lamps one light bulb broken elevator ancient Extremely disappointed and very expensive for the level of service which is not even two star level Hilton has come way low Will never return

Excellent, clean, spacious, modern and beautiful. And all of this is the center of a super cute and charming town!