beach near America Tours and Activities

Excellent experience! Staff was very warm and welcoming.

This property is frankly beautiful! Mostly the staff was polite and helpful. On our last day, we came back from a day of exploring and as we prepared to go out for the evening my wife discovered that a brand new cashmere scarf that I purchased for her in Milan was missing. The staff refused to take action without a police report which was not possible unless we went in person and bring our last night before flying back to the USA we could not do. The hotel management had failed to even attempt reparations even after confirming that the only person to enter our room was their housekeeping staff! Very disappointing to have something stolen from our room and they make no attempt to make it right! So wanted to like this place.