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Pacific Palace Hotel

3.5 star property
Comfortable spa hotel near Harbour Bay Ferry Terminal

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your current months are May, 2024 and June, 2024.
May 2024
June 2024

Photo gallery for Pacific Palace Hotel

Exterior
Poolside bar
Front of property
Twin Room
Breakfast buffet
Reviews
7.6

Good

Popular amenities

  • SpaSpaSpa
  • Hot tubHot tubHot tub
  • Parking includedParking includedParking included
  • LaundryLaundryLaundry
  • Free WiFiFree WiFiFree WiFi
  • RestaurantRestaurantRestaurant

Check out the area

Map
JL Duyung Sei Jodoh, Batam, Batam Island, 29432
  • Popular LocationHarbour Bay Ferry Terminal14 min walk
  • Popular LocationNagoya Hill Mall18 min walk
  • Popular LocationGrand Batam Mall3 min drive
  • AirportBatam Batu Besar (BTH-Hang Nadim)32 min drive
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Room options

View all photos for Cabin Twin, 2 Single Beds

Twin Room

Cabin Twin, 2 Single Beds

Highlights

Soundproofed
Air conditioning
TV
Hair dryer
Bidet
Private bathroom
Coffee/tea maker
Electric kettle
  • Sleeps 2
  • 2 Twin Beds

View all photos for Cabin 1 Queen Bed

Standard Room, 1 Queen Bed

Cabin 1 Queen Bed

10/10 Exceptional

Highlights

Soundproofed
Air conditioning
TV
Hair dryer
Bidet
Private bathroom
Coffee/tea maker
Electric kettle
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Triple

Deluxe Triple Room

Deluxe Triple

Highlights

Soundproofed
Air conditioning
TV
Hair dryer
Bidet
Private bathroom
Coffee/tea maker
Electric kettle
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Deluxe Twin, 2 Single Beds

Twin Room

Deluxe Twin, 2 Single Beds

Highlights

Soundproofed
Air conditioning
TV
Hair dryer
Bidet
Private bathroom
Coffee/tea maker
Electric kettle
  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive Suite

Executive Double Room

Executive Suite

Highlights

Soundproofed
Air conditioning
TV
Hair dryer
Bidet
Private bathroom
Coffee/tea maker
Electric kettle
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe King

Deluxe Double Room

Deluxe King

10/10 Exceptional

Highlights

Soundproofed
Air conditioning
TV
Hair dryer
Bidet
Private bathroom
Coffee/tea maker
Electric kettle
  • Sleeps 2
  • 1 King Bed

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Pool
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8.8 out of 10, Excellent, (79)
The price is CA $79
CA $96 total
includes taxes & fees
May 31 - Jun 1
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About the area

Batam

Pacific Palace Hotel is located in Batam. Harbour Bay Ferry Terminal and Batam Centre Ferry Terminal are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Nagoya Hill Mall and Grand Batam Mall. Don't miss out on a visit to East Coast Park.
Visit our Batam travel guideOpens in a new window

What's nearby

  • Harbour Bay Ferry Terminal - 14 min walk
  • Nagoya Hill Mall - 18 min walk
  • Grand Batam Mall - 3 min drive
  • BCS Mall - 4 min drive
  • Batam Centre Ferry Terminal - 8 min drive

Getting around

  • Batam Batu Besar (BTH-Hang Nadim) - 26 min drive

Restaurants

  • McDonald's - 9 min walk
  • Morning Bakery Harbour Bay - 8 min walk
  • Top 21 Resto & Lounge - 8 min walk
  • M One Club & Entertainment - 10 min walk
  • Golden Palace - 1 min walk

About this property

Pacific Palace Hotel

Hotel near Batam Centre Ferry Terminal
Pacific Palace Hotel is located close to Harbour Bay Ferry Terminal and Nagoya Hill Mall, and provides a nightclub, a poolside bar, and a grocery/convenience store. Treat yourself to a facial, a body scrub, or a massage at Adorabella Massage, the onsite spa. Be sure to enjoy breakfast, lunch, and dinner at the two on-site restaurants. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a bar.
Additional perks include:
  • A children's pool
  • Free self parking
  • A roundtrip airport shuttle (surcharge), a front-desk safe, and a 24-hour front desk
  • Meeting rooms, tour/ticket assistance, and luggage storage
Room features
All 180 rooms offer comforts such as 24-hour room service and air conditioning, in addition to perks like free WiFi and safes.
Extra conveniences in all rooms include:
  • Bathrooms with hair dryers
  • Electric kettles, daily housekeeping, and desks

Languages

Chinese (Mandarin), English, Indonesian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 2 restaurants
  • A bar/lounge
  • A poolside bar

Restaurants on site

  • Athena Restaurant
  • Golden Palace
  • Neptune Lounge

Things to do

  • 2 spa tubs
  • Children's pool
  • Full-service spa
  • Health club
  • Nightclub
  • Sauna
  • Steam room

Family friendly

  • Children's pool
  • Grocery/convenience store
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting rooms

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Facials
  • Massage
  • Spa tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking

More

  • Smoke-free property

Room amenities

Bathroom

  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels

Entertainment

  • TV

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A car is recommended for transportation to and from this property

Property is also known as

Hotel Pacific Palace
Pacific Palace Hotel Batam
Pacific Palace Batam
Pacific Palace Hotel
Pacific Palace Hotel Batam
Pacific Palace Hotel Hotel
Pacific Palace Hotel Batam
Pacific Palace Hotel Hotel Batam

Frequently asked questions

Does Pacific Palace Hotel have a pool?

Yes, this property has a children's pool.

Is Pacific Palace Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Pacific Palace Hotel?

Self parking is free at this property.

What time is check-in at Pacific Palace Hotel?

Check-in begins at 3:00 PM. After-hours check-in is not available.

What time is check-out at Pacific Palace Hotel?

Check-out is at noon.

Does Pacific Palace Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Pacific Palace Hotel located?

Situated in Batam, this spa hotel is within 1 mi (2 km) of Harbour Bay Ferry Terminal and Nagoya Hill Mall. Grand Batam Mall and BCS Mall are also within 2 mi (3 km).

Pacific Palace Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 18 out of 71 reviews" "
Rating 8 - Good. 27 out of 71 reviews" "
Rating 6 - Okay. 21 out of 71 reviews" "
Rating 4 - Poor. 3 out of 71 reviews" "
Rating 2 - Terrible. 2 out of 71 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

KENTARO

Liked: Cleanliness, staff & service, room comfort
ROOM is big enough.
Stayed 2 nights in Feb 2024

10/10 Excellent

Jasteen Qays Bin Md

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

6/10 Okay

Andy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room 713
The window view of Room 713 is blocked by the lift structure visually. I was told by the front desk staff that there is no other rooms available on that night of our arrival on 22 September. We have to bear with the "no window view" until we check out of the hotel. This is the second time we stay at Pacific Palace Hotel and will be the last time. It is confusing that I have reserved 4 rooms online at a month ago and fully paid, so the hotel management failed to arrange a better room for us. The hotel staff told me that I should find out in my own capacity about the living condition of Room 713 before booking online. Please tell me how the hell should I know i have been allotted to Room 713 and also the living condition of Room 713 where my source of information comes only from the illustrations of the hotel website? Should not the hotel management be responsible in looking at Room 713 and other rooms affected by the lift structures?
Stayed 1 night in Sep 2023

6/10 Okay

Andy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room 713
This is our second time staying at Pacific Palace Hotel. I recommended this hotel to my friends as we will be visiting Batam again on the weekend of 22 - 23 September. So a month ago, I booked 4 rooms for the group. On arrival, we were told by the counter staff that Room 713's window is visually blocked by the lift structure. So my colleague who stayed in that room has to shut down the window at all time. We asked for a change of room but was told that all rooms were taken up. Can the hotel management look into this issue of Room 713 and all other vertical and corresponding rooms? It was a killing joy for guests who have to put up with such living conditions. This will be the last time we are staying at Pacific Palace Hotel.
Stayed 1 night in Sep 2023

2/10 Terrible

Andy

Stayed 1 night in Sep 2023

8/10 Good

KENTARO

Stayed 1 night in Jul 2023

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pacific Hotel Batam
Stayed 2 nights in Jul 2023

10/10 Excellent

SUDHAKAR

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jul 2023

6/10 Okay

JEFF

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Curtains need to change to blackout ones as the sunlight really shine through the existing curtains when we sleep
Stayed 3 nights in May 2023

10/10 Excellent

Andy

Stayed 2 nights in Apr 2023