Basse-Terre Vacation Packages

Check in and out was excellent and well organised and the apartment was clean and tidy. However, there was a lot that could have been improved in the apartment and within the complex. The washing machine didn't work, and there were no basic commodities for us to use. We got 1 spare toilet roll for a 10 day stay, no dishwasher tablets,(or detergent for the washing machine) no dishcloth or plug in the kitchen sink, no basics like salt and pepper and oil for cooking. The fridge was very old and had no door on the freezer compartment. The lounge seating was really uncomfortable and if there were more than 2 people staying there wouldn't be enough for everyone. There were no comfy chairs on the balcony, just hard dining chairs. The complex is very run down (I winced every time we walked up the rickety stairs to the apartment!) but the pool and beach were nice.

Rooms was clean..restaurant and beach staff was lovely!! Reception staff could be little bit more kind!

Clean but not in good condition!! Only the director of the hotel was nice and kind and she showed us some pictures of new rooms that looked very nice!! Cleaning lady said there is no shampoo, conditioner shower cap and body lotion because guest were taking it so no more but next day we had everything there including bathrobes and slippers! Major renovation needed!

Excellent Hôtel. Les chambrés etaient très confortables.

The room was nice and spacious and the view was beautiful, though it was annoying having to insert the room card into the slot to get power. And the closet and shower were a little annoying. Patio kitchen was something new and "different". Activating the WiFi was really tricky. Staff was helpful and some spoke English, but check in process was so slow and the paperwork was only in French. Lots of restaurants in the area, but they don't open 'til mid-day, but there's a small store. Beaches, bus stop and hiking nearby. However, I deducted one star as we had roaches in our room on two different nights and toiletries were limited and we also had no water on our last morning. And I think the breakfast should cost half of what they're charging. The automated e-mail requesting additional payment or you'll lose your reservation gave me a real scare. I thought it was a phishing scam and almost canceled my cards and my entire trip. It would have been nice for Expedia to state that this fee is already included in the payment and to ignore the automated e-mail. But my biggest complaint is that while the property IS operated by Karaibes Hotel, it is actually called "Residence les Yuccas", NOT "Karaibes Residences". "Karaibes Residences" are a private apartment complex completely separate from the hotel. This information was not clearly communicated to us, and we must've spent well over an hour trying to get into every building in the area, before a maid finally told us where to go.