Bassacutena Vacation Packages

What a beautiful hotel! 10/10

All the staff were very friendly and helpful and everywhere was kept very clean. It would have been nice if food was served in the evenings, but overall very pleased with our choice and would stay here again.

This is an amazing hôtel. Great friendly and helpful staff. Convenient location

Very clean room and property. Helpful and friendly staff. Great food. The property is a bit dated but very clean.

The view was beautiful, the room was spacious, and the front desk staff were super friendly and kind. Unfortunately, the restaurant experience was a complete disappointment. The moment we walked in, the bald man working there seemed unhappy to see us and immediately told us we needed a reservation. When we checked in earlier, we had asked about this and were told no reservation was required since the restaurant is for hotel guests only. We waited far too long for our food. By the time it arrived, it was already cold. The “ginger chicken” literally had pieces of raw, unpeeled ginger in it, and my salad never even arrived. A simple salad should not take that long to prepare, yet it never came at all. The poor service and unprofessional attitude completely ruined what was supposed to be a special birthday dinner. The front desk kindly sent two desserts to our room afterward, which was a thoughtful gesture, but it didn’t make up for the terrible dining experience. If you stay here, I highly recommend eating somewhere else instead of the hotel restaurant.