- Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I am terribly upset with this property. We agreed to stay here before and after our cruise. Calling the hotel directly they confirmed a triple room would be perfect for us. Upon arrival, they threatened cancelling and leaving us on the streets if we didnt upgrade our room and pay more. Once we consulted our travel agent, he tried to rectify the situation. The hotel illegally charged not only my card, but my travel agents card for well over $200 more than agreed upon. When asked to speak to the reservations manager, Paolo he was defensive, argumentative, and threatened us. We are currently working with proper resources to have funds returned to us accordingly. This hotel is not one Id recommend to anyone, for any reasoning or purpose. BEWARE Paolo, he's extremely rude, abrasive, and argumentative. He has harassed us elsewhere leaving reviews.