Forfaits vacances – BallenIsles

Parfait

We stayed in Building G which is one of the newest buildings on the property. We were assigned to a water view room 830. The room was beautiful except it had electrical issues. The lights did not work properly, either everything was on or off. We could not charge our phones, put a sound machine on for our toddlers to sleep, and had to use the shower and bathroom in complete darkness. I escalated this issue to the front desk staff the next morning at 815am. They called me at approximately 330pm to ask if i liked my new room, however i was never notified a new one was available. I asked the front desk and even the employee said that i was reassigned without notification. We then asked to extend our stay on the last day of vacation, the front desk employee told me i had to use an app to book it without further explanation. I found the front desk extremely unhelpful on multiple encounters. The manager was very helpful and provided a fair explanation. We were able to stay in our same room - however as this it has its issues - many exposed electrical wires, the light in the shower is hanging down by wires, tiles missing in the floor, the elevator wasn’t working (we had to carry down a stroller from the 3rd floor). Also there’s a “guest laundry” in our building - i proceeded to do laundry and 2 employees that were unable to speak English were trying to redirect me elsewhere without a knowledge of where the other room was. Overall, place needs a revamp and new employees.

Hôtel de charme! Personnel vraiment agréable et accueillant qui a le sens de l' hospitalité. Nous avons reçu un surclassement offert en chambre Deluxe vue lac. Très belle déco, jolie vue, propre, confortable. Petit déjeuner servi en chambre. C'est un établissement qui a une âme et du charme, qu on ne voit pas partout et c'est une expérience authentique du charme de la Floride. Je conseille de prendre une chambre vue lac car la zone est bruyante entre deux routes passantes.

grandeur de la chambre et du balcon, qualité générale - petit déjeuner avec brioches et muffins de piètre qualité