4/10 Poor
David H.
Dec 5, 2023
Very Disappointing
We stayed at Alexander's Lodge 4 years ago and had a pleasant experience. This time was not at all the same. No staff on site to greet us. Our 'Check-in' at 4pm consisted of grabbing an envelope with a key & sheet of paper in it off the locked front door. The room was the same as 4 years prior - except more rundown - peeling wallpaper, chipped paint, etc. The toilet was blocked on arrival & constantly needed plunging. Luckily we quickly noticed that the box breakfast had to be ordered via email by 5 pm to ensure delivery next morning. However for some reason our email, even though receipt acknowledged, did not get us a breakfast until a made a call to the offsite 'night manager' a half hour after it was supposed to be delivered. Overall the experience would not have motivated me to write such a negative review had there been any attempt at personal communication or service.
David H.
Stayed 1 night in Jul 2021