Title: The Samoan Outrigger Hotel - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # The Samoan Outrigger Hotel Travelers relax in style at this urban retreat featuring an outdoor pool and garden surroundings where attentive staff create memorable experiences ## Photo gallery for The Samoan Outrigger Hotel ![Garden - The Samoan Outrigger Hotel (Apia)](https://images.trvl-media.com/lodging/6000000/5120000/5117600/5117593/20d87b93.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Reception - The Samoan Outrigger Hotel (Apia)](https://images.trvl-media.com/lodging/6000000/5120000/5117600/5117593/d489e650.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior - The Samoan Outrigger Hotel (Apia)](https://images.trvl-media.com/lodging/6000000/5120000/5117600/5117593/7a800ad8.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Traditional Garden Fale - The Samoan Outrigger Hotel (Apia)](https://images.trvl-media.com/lodging/6000000/5120000/5117600/5117593/ab51dc1e.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Traditional Garden Fale - The Samoan Outrigger Hotel (Apia)](https://images.trvl-media.com/lodging/6000000/5120000/5117600/5117593/7d725c91.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies The Samoan Outrigger Hotel blends city convenience with a tropical vibe. Guests enjoy the outdoor pool, gardens, laundry facilities, and a billiards table for post-exploration fun. The staff is praised for their helpful service. ## Reviews 8.6 Excellent ## Popular amenities - Parking included - Bar - Laundry - Housekeeping - 24/7 front desk ## Room options ### Check availability for these dates Tonight [Jan. 8 - Jan. 9](https://www.expedia.ca/Hotel-Search?startDate=2026-01-08&endDate=2026-01-09&selected=5117593&PinnedHotelID=5117593&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-08&endDate=2026-01-09&selected=5117593&PinnedHotelID=5117593&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan. 9 - Jan. 10](https://www.expedia.ca/Hotel-Search?startDate=2026-01-09&endDate=2026-01-10&selected=5117593&PinnedHotelID=5117593&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-09&endDate=2026-01-10&selected=5117593&PinnedHotelID=5117593&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan. 9 - Jan. 11](https://www.expedia.ca/Hotel-Search?startDate=2026-01-09&endDate=2026-01-11&selected=5117593&PinnedHotelID=5117593&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-09&endDate=2026-01-11&selected=5117593&PinnedHotelID=5117593&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan. 16 - Jan. 18](https://www.expedia.ca/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=5117593&PinnedHotelID=5117593&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=5117593&PinnedHotelID=5117593&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 3 of 3 rooms ### View all photos for Standard Room with Aircon and Ensuite ![Standard Room with Aircon and Ensuite](https://images.trvl-media.com/lodging/6000000/5120000/5117600/5117593/85b9c9ba.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room with Aircon and Ensuite 8.6 Excellent 4 reviews ### Highlights Furnished patio Individually furnished Individually decorated Air conditioning Free cribs/infant beds Refrigerator LCD TV Renovated in 2014 - Sleeps 2 - 1 Double Bed ### View all photos for Standard Room with Shared Facilities ![Standard Room with Shared Facilities](https://images.trvl-media.com/lodging/6000000/5120000/5117600/5117593/76f37abc.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room with Shared Facilities 9.0 Wonderful 4 reviews ### Highlights Individually furnished Individually decorated Free cribs/infant beds Renovated in 2014 Ceiling fan Shared/communal kitchen Coffee/tea maker Daily housekeeping - Sleeps 2 - 1 Double Bed OR 1 Twin Bed ### View all photos for Traditional Garden Fale ![Traditional Garden Fale](https://images.trvl-media.com/lodging/6000000/5120000/5117600/5117593/8de7ba64.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Traditional Garden Fale 9.6 Exceptional 4 reviews ### Highlights Balcony or patio Individually furnished Individually decorated Free cribs/infant beds Shared/communal kitchen In-room safe Daily housekeeping - Sleeps 3 - 1 Queen Bed and 1 Twin Bed OR 3 Twin Beds ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FApia-Hotels-The-Samoan-Outrigger-Hotel.h5117593.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FApia-Hotels-The-Samoan-Outrigger-Hotel.h5117593.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C-13.84462%2C-171.75969&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=pfkRWmWVkxaOGpbkWAy9t4ZbOyw=) Motootua, Apia #### What's nearby - Falemataaga – The Museum of Samoa \- 1 min drive \- 1.4 km - Fugalei Fresh Produce Market \- 2 min drive \- 1.8 km - Apia Park \- 2 min drive \- 1.8 km - Flea Market \- 2 min drive \- 2.5 km - Robert Louis Stevenson Museum \- 3 min drive \- 3.6 km #### Getting around - Faleolo International Airport (APW) - 51 min drive #### Restaurants - ‪Paddles Restaurant - ‬2 min drive - ‪Giordano's Pizzeria - ‬4 min walk - ‪McDonald's - ‬2 min drive - ‪Georgies Pizza - ‬2 min drive - ‪Nourish - ‬2 min drive ## About this property ### The Samoan Outrigger Hotel Hotel in the city center Take advantage of a terrace, a garden, and laundry facilities at The Samoan Outrigger Hotel. WiFi in public areas (surcharge) and a bar are available to all guests. You'll also enjoy the following perks during your stay: - An outdoor pool - Free self parking - A roundtrip airport shuttle (surcharge), wedding services, and a billiards/pool table - Smoke-free premises, a TV in the lobby, and barbecue grills - Guest reviews give top marks for the helpful staff Room features All guestrooms are individually furnished, and include amenities such as safes. Extra amenities include: - Communal kitchens, free infant beds, and daily housekeeping ## Similar properties ![Property grounds](https://images.trvl-media.com/lodging/8000000/7690000/7689400/7689382/32d71a4e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Le Manumea Hotel Apia - Pool - Parking included - Free WiFi - Restaurant 8.6 Excellent 321 reviews CA $99 CA $115 total includes taxes & fees Jan 11 - Jan 12 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-11&endDate=2026-01-12&selected=7689382&PinnedHotelID=7689382&HadPinnedHotel=true®ionId=-1&adults=2) ![Sundeck](https://images.trvl-media.com/lodging/32000000/31350000/31345300/31345237/338c59f3.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The White House Hotel Samoa Apia - Parking included - Air conditioning - Breakfast available - Business services 8.6 Excellent 148 reviews CA $70 CA $81 total includes taxes & fees Jan 9 - Jan 10 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-09&endDate=2026-01-10&selected=31345237&PinnedHotelID=31345237&HadPinnedHotel=true®ionId=-1&adults=2) ![Oriana Garden | View from room](https://images.trvl-media.com/lodging/8000000/7710000/7700100/7700044/2cef80b5.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Le Alaimoana Hotel Apia - 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Pool - Breakfast included - Kids pool - Parking included 6.8 458 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-22&endDate=2026-01-23&selected=5552920&PinnedHotelID=5552920&HadPinnedHotel=true®ionId=-1&adults=2) ![Villa, Ocean View](https://images.trvl-media.com/lodging/5000000/4430000/4424200/4424163/860fbcb6.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Le Uaina Beach Resort Faleapuna - On private beach - Pool - Kids pool - Parking included 7.6 Good 206 reviews CA $93 CA $108 total includes taxes & fees Jan 15 - Jan 16 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-15&endDate=2026-01-16&selected=4424163&PinnedHotelID=4424163&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/10000000/9850000/9849000/9848981/260a2d92.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Dave Parker's Eco Lodge Apia - Pool - Parking included - Restaurant - Breakfast available 8.4 Very good 65 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-22&endDate=2026-01-23&selected=9848981&PinnedHotelID=9848981&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in some public areas: WiFi (WST 5 per stay) ### Parking and transportation - 24-hour roundtrip airport shuttle (surcharge) - Free self parking on site ### Food and drink - A bar/lounge ### Things to do - Billiards/pool table - Outdoor pool - TV in common areas ### Family friendly - In-room crib - Laundry facilities - Outdoor pool ### Conveniences - 24-hour front desk - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Housekeeping (daily) - Tour and ticket assistance - Wedding services ### Outdoors - Barbecue grill - Garden - Picnic area - Terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Accessible airport shuttle - No elevator ### More - 1 building - 2 floors - Built in 1905 - Colonial architecture - Smoking not allowed ## Room amenities ### Bedroom - Bedsheets provided - Free crib ### Bathroom - Shower - Towels provided ### Food and drink - Shared kitchen access ### More - Individual decor - Individual furnishings - Safe ## Policies ### Check-in Check-in start time: noon; Check-in end time: anytime Minimum check-in age: 18 ### Check-out Check-out before 10 AM ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation The property charges 3.5 percent for credit card payments Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome 1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available Free cribs are available on request at the property ### Property payment types ## Important information ### Optional extras - Fee for wireless internet in public areas: WST 5 per stay (rates may vary) - Airport shuttle fee: WST 26 per person (one-way) - An in-room safe is available for an additional fee - Credit card charges are subject to a surcharge of 3.5 percent The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Safety features at this property include a fire extinguisher and a smoke detector This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room ### We should mention This property does not have elevators No pets and no service animals are allowed at this property ### Property is also known as Samoan Outrigger Samoan Outrigger Hotel Apia Outrigger Outrigger Apia Outrigger Hotel Apia Samoan Outrigger Hotel Samoa/Apia Samoan Outrigger Hotel Apia Samoan Outrigger Apia The Samoan Outrigger The Samoan Outrigger Hotel Apia The Samoan Outrigger Hotel Hotel The Samoan Outrigger Hotel Hotel Apia ## Frequently asked questions ### Does The Samoan Outrigger Hotel have a pool? ### Is The Samoan Outrigger Hotel pet-friendly? ### How much is parking? ### What time is check-in at The Samoan Outrigger Hotel? ### What time is check-out at The Samoan Outrigger Hotel? ### Does The Samoan Outrigger Hotel provide a shuttle to the airport? ### Where is The Samoan Outrigger Hotel located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## The Samoan Outrigger Hotel Reviews 8.6 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 8.8 Cleanliness ### 7.4 Location ### 9.2 Staff & service ### 8.6 Eco-friendliness ### 8.2 Property conditions & facilities 10 - Excellent 129 8 - Good 102 6 - Okay 24 4 - Poor 10 2 - Terrible 7 ## Reviews ### 10/10 Excellent #### Olivia Dec 28, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Such a lovely stay! All of the staff were super friendly and kind, the kitchen was super useful and the complimentary breakfast was great! The pool and gardens are gorg! ##### Olivia Stayed 3 nights in Dec 2025 ### 6/10 Okay #### Millie Sep 30, 2025 Liked: Cleanliness, staff & service, property conditions & facilities A good transfer stop in Apia. Non descript room, lovely breakfast. ##### Millie Stayed 1 night in Sep 2025 ### 10/10 Excellent #### Alafita Sooletaua Nov 7, 2025 Liked: Cleanliness, amenities, property conditions & facilities Great friendly staff. Like family. Highly recommended. Beautiful garden and praceful. Faafetai 😘 ![](https://a.travel-assets.com/ugc/hotel-reviews/afd71f46-5715-4df7-a846-af09b7bfe545-1762479372865.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Alafita Sooletaua Stayed 8 nights in Oct 2025 ### 10/10 Excellent #### Taylor Jul 16, 2025 Liked: Staff & service, amenities, property conditions & facilities Lovely staff, delicious breakfast, nice and refreshing pool. Enjoyable stay in the fale 😊 ##### Taylor Stayed 1 night in Jul 2025 ### 8/10 Good #### KELSEY Sep 24, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Welcoming atmosphere, nice garden setting with pool, lovely staff and a great breakfast each morning. There's also a kitchen to use if you feel like cooking. Bring earplugs for the traffic noise during the night though. ##### KELSEY Stayed 4 nights in Sep 2025 ### 8/10 Good #### Taemoa Sep 10, 2025 Great service ##### Taemoa Stayed 2 nights in Aug 2025 ### 8/10 Good #### Gary Sep 18, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Samoan Outrigger Hotel I enjoyed my stay at the Samoan Outrigger Hotel very much. The staff were very friendly and helpful in all regards, offering suggestions on visiting area of the island. Cable or satellite television would be the only upgrade I would recommend. I will certainly visit the hotel again in the future. ##### Gary Stayed 4 nights in Sep 2025 ### 10/10 Excellent #### Deborah Jul 19, 2025 I like boutique hotels and this establishment follows those sort of lines - historical artefacts, antique furniture and photos showcasing the local Apia history dating back 100 years and more. The hotel was clean and the staff very friendly. Breakfast was nicely presented. ##### Deborah Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### Alaimalo Joanna Aug 27, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Awesome ##### Alaimalo Joanna Stayed 3 nights in Aug 2025 ### 8/10 Good #### Ian Aug 22, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Staff great bit noisy with dogs ##### Ian Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Gerald Jun 13, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The traditional Samoa fale in which I stayed, the excellent breakfast and the friendly helpful staff ![](https://a.travel-assets.com/ugc/hotel-reviews/420933d5-a524-4233-9548-dcbcbd7972ee-1749817635460.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Gerald Stayed 6 nights in Jun 2025 ### 8/10 Good #### Jan Aug 10, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I really enjoyed my stay at the Samoan Outrigger. The room was clean, spacious and the bathroom was too. The only negative was the very noisy music coming from the gym in the early morning and evening, so incredibly loud ##### Jan Stayed 1 night in Aug 2025 ### 10/10 Excellent #### James Jun 10, 2025 Liked: Cleanliness, amenities, property conditions & facilities The place has many of the best restaurants in close proximity. The staff are very friendly and helpful, and it feels very peaceful. Exceeds expectations for the cost. ##### James Stayed 2 nights in Jun 2025 ### 10/10 Excellent #### Rosemarie Jan 22, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities we enjoyed our family group stay here. Staff were helpful, great location and atmosphere. Excellent pool facilities and breakfast included with the stay was delicious. ##### Rosemarie Stayed 2 nights in Jan 2025 ### 10/10 Excellent #### Claire May 18, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great breakfast, comfortable bed, flexible check in. Everyone friendly and helpful. We didn’t use the pool but it looked good. ##### Claire Stayed 1 night in May 2025 ### 10/10 Excellent #### Belinda Jul 25, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The rooms are basic and clean the property is an old colonial style place and Samoa fales for hire setting surrounded by a beautiful tropical garden and a pool, they serve a different breakfast each day very nice, the staff are lovely and helpful. The dining area is available for use to the guests and a communal kitchen. We often would buy food and bring it back and eat at the dining area. Felt like a true Samoan experience better one of the larger hotels. One slight negative is not safe to keep food in the communal kitchen, other than that everything else is fab, I would come back here and so would my family. ![](https://a.travel-assets.com/ugc/hotel-reviews/6a560cf1-8cb3-496b-98aa-933a97fc1b94-1753425718641.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/120bcbb3-a30f-4274-8087-8361686d2596-1753425722937.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/0beaa295-4271-41a0-9f01-13a928a375af-1753425722838.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Belinda Stayed 5 nights in Jul 2025 ### 10/10 Excellent #### Sione Sep 11, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Excellent services and homely ##### Sione Stayed 8 nights in Sep 2024 ### 10/10 Excellent #### Wilma Sep 2, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Lovely staff , beautiful gardens, clean comfortable room and shared bathroom always clean and maintained. ##### Wilma Stayed 3 nights in Aug 2024 ### 10/10 Excellent #### Nicholas Jul 11, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This was a beautiful and peaceful property. It’s not spotless like a resort, but it is wonderful and comfortable. The staff is phenomenal and so helpful for all your needs. They called me so many taxis and helped make sure they would come (often calling them again). I stayed in the Fale, and it’s such a cool experience. It’s definitely more like camping, but it’s unique and fun. Make sure to bring an extension cord because the power outlets are on the ceiling in the fales. ##### Nicholas Stayed 2 nights in Jul 2025 ### 2/10 Terrible #### Joseph Jan 7, 2026 Disliked: Cleanliness, amenities, property conditions & facilities WARNING - DISHONEST OWNER AND FALSE ADVERTISEMENT… the description for the room says room amenities: bathroom. See the picture. When I went to check in, they insisted that it’s a shared bathroom. I ended up meeting with the owner and asked her a very simple question: why don’t you say shared bathroom if you intend it to be a shared bathroom? She refused to answer the question. The room description also states shared kitchen, but never says shared bathroom. I then showed her the picture of the description of the room where it says room amenities: bathroom and asked her why it says one of the room amenities is a bathroom and she refused to answer the question. Why say shared kitchen, but not say shared bathroom, if that’s what is honestly intended. These are bad people and I would not do business with them and I would not stay there. I left and went to another hotel, she refused to give a refund, but Expedia agreed that their description is misleading at best, and the Visa company also agreed a refund will be issued. The owner kept saying the advertisement says shared facilities, and they do have a shared kitchen for everyone, but nowhere does it say shared bathroom. The fact that she wouldn’t answer the question why she doesn’t expressly state shared bathroom but does say shared kitchen, I think tells us everything we need to know. ##### Joseph Stayed 3 nights in Jan 2026 ### 10/10 Excellent #### Nayonika Aug 15, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Good experience, very nice staff! ##### Nayonika Stayed 5 nights in Aug 2024 ### 10/10 Excellent #### Velma Sep 21, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful stay and staff were incredible and so helpful they truly make the staff beautiful dry humble and loving the attention to care and attention to little things made it by far next to none x One lady in particular she just attended to our needs over and above 🙏 Look forward to staying again. ##### Velma Stayed 4 nights in Sep 2024 ### 2/10 Terrible #### ABDUL Apr 2, 2023 Disliked: Cleanliness, amenities, property conditions & facilities Staff were nice & friendly ##### ABDUL Stayed 2 nights in Mar 2023 ### 8/10 Good #### Valentin Oct 10, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The Outrigger is a hidden Gem in Apia. The staff is exceptionally friendly and keen to help with qny request. The rooms are comfy and clean and the garden beautiful. ##### Valentin Stayed 2 nights in Sep 2024 ### 10/10 Excellent #### Frances May 4, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staff are the best! 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