1/5 Terrible
Melofbacchus, Bacchus Marsh, Victoria
Travelled with family
28 Jul. 2020
Liked: Cleanliness
I had high expectations when booking this trip but felt very let down. I ordered a room with continental breakfast daily which I was really looking forward to and made this hotel stand out from the rest in the area only to be told that they don’t do breakfast. While I was refunded my money it was still a let down. When given the key I wasn’t given a map and had to screenshot the wifi login and password and was left to find my own way to our room. The room was missing some welcoming touches such as a welcome pack, the number for room service, maps, info about on site facilities and/or local numbers for local businesses/taxi etc. I feel for a highly rated hotel it offered us less then most caravan parks we’ve stayed in. The room was clean, the bed was comfortable and the pool was warm. The spa was also I feature I was looking forward to which was a let down as it also wasn’t available. The menu for the restaurant lacks fun and flavour and is not really family friendly. The Parma and gummy shark was nice but the pizza menu was lacking Family favourite toppings forcing us to order from a local pizza place. The stay was okay but far from the luxury of a 4 star hotel on our particular visit! Hope you have better luck if you’re choosing to stay here!
Stayed 2 nights in Jul 2020