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Overview of The Ritz-Carlton, Almaty

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Indoor pool, sun loungers
Frette Italian sheets, premium bedding, minibar, in-room safe
Frette Italian sheets, premium bedding, minibar, in-room safe
Frette Italian sheets, premium bedding, minibar, in-room safe

4.7/5 Exceptional

Guests rated this property 4.8/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Pet Friendly
  • Air conditioning
  • Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays

Explore the area

    Popular LocationNational Museum of Kazakhstan10 min drive
    Popular LocationPresidential Palace10 min drive
    Popular LocationAlmaty Central Stadium11 min drive
    AirportAlmaty (ALA-Almaty Intl.)25 min drive

Choose dates to view prices

  • Club Room, 2 Double Beds, Non Smoking, Mountain View

    Room amenities

    • 431 sq ft
    • Mountain view
    • Sleeps 3
    • 2 Double Beds
    More detailsClub Room, 2 Double Beds, Non Smoking, Mountain View
  • Executive Suite, 1 King Bed, Non Smoking, Mountain View

    5/5 guest room rating

    Room amenities

    • 861 sq ft
    • Mountain view
    • Sleeps 3
    • 1 King Bed
    More detailsExecutive Suite, 1 King Bed, Non Smoking, Mountain View
  • Deluxe Room, 1 King Bed, Non Smoking

    5/5 guest room rating

    Room amenities

    • 431 sq ft
    • Mountain view
    • Sleeps 3
    • 1 King Bed
    More detailsDeluxe Room, 1 King Bed, Non Smoking
  • Club Room, 1 King Bed, Non Smoking, Corner (Club Level)

    Room amenities

    • 1238 sq ft
    • Mountain view
    • Sleeps 3
    • 1 King Bed
    More detailsClub Room, 1 King Bed, Non Smoking, Corner (Club Level)
  • Club Room, 1 King Bed, Non Smoking, Mountain View

    5/5 guest room rating

    Room amenities

    • 431 sq ft
    • Mountain view
    • Sleeps 3
    • 1 King Bed
    More detailsClub Room, 1 King Bed, Non Smoking, Mountain View
  • Room, 1 King Bed, Mountain View, Corner

    4.2/5 guest room rating

    Room amenities

    • 484 sq ft
    • Mountain view
    • Sleeps 3
    • 1 King Bed
    More detailsRoom, 1 King Bed, Mountain View, Corner
  • Deluxe Room, 1 King Bed, Non Smoking, Mountain View

    Room amenities

    • 431 sq ft
    • Sleeps 3
    • 1 King Bed
    More detailsDeluxe Room, 1 King Bed, Non Smoking, Mountain View
  • Deluxe Room, 2 Double Beds, Non Smoking

    Room amenities

    • 431 sq ft
    • Mountain view
    • Sleeps 3
    • 2 Double Beds
    More detailsDeluxe Room, 2 Double Beds, Non Smoking

About this area

Almaty

Located in Almaty, The Ritz-Carlton, Almaty is connected to a shopping center. National Museum of Kazakhstan and Almaty Opera House are cultural highlights and Zenkov Cathedral is a popular area attraction. Looking to enjoy an event or a game? See what's going on at Almaty Central Stadium or Medeu Stadium.
Visit our Almaty travel guide
Popular Location

What's nearby

  • National Museum of Kazakhstan - 10 min drive
  • Presidential Palace - 10 min drive
  • Republic Square - 10 min drive
  • Almaty Central Stadium - 11 min drive
  • Casino Zodiak - 20 min drive

Getting around

  • Almaly - 13 min drive
  • Almaty Station - 23 min drive
  • AirportAlmaty (ALA-Almaty Intl.) - 25 min drive

Restaurants

  • Seven — 1 min walk
  • Vista — 1 min walk
  • Fellini Grill Pasta Bar — 4 min walk
  • Gloria Jean's Coffees — 5 min walk
  • LT Bar & Grill — 6 min walk

About this property

The Ritz-Carlton, Almaty

Luxury hotel connected to the convention center in Almaty with 2 restaurants
This smoke-free hotel features 2 restaurants, a full-service spa, and an indoor pool. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour fitness center, a bar/lounge, and a coffee shop/café are onsite. All 145 rooms boast jetted tubs and heated floors, while also providing free WiFi, free wired Internet, and LED TVs with digital channels. Other amenities available to guests include iPod docks, sitting areas, and 24-hour room service.
The Ritz-Carlton, Almaty offers 145 air-conditioned accommodations with iPod docking stations and DVD players. Accommodations offer separate sitting areas. Beds feature Frette Italian sheets and premium bedding. LED televisions come with premium digital channels and pay movies. Coffee/tea makers and minibars are provided. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and designer toiletries.

This Almaty hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and complimentary bottled water. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an indoor pool, a sauna, and a 24-hour fitness center.
Guests can pamper themselves with a trip to the onsite spa, which has 5 treatment rooms. Services include deep-tissue massages, sports massages, Swedish massages, and Thai massages. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including hydrotherapy and reflexology.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard sanitization guidelines of Commitment to Clean (Marriott)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest accommodations are accessible via mobile device
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking
  • Free nearby parking
  • Valet parking: KZT 2000 per stay
  • Limited parking spaces
  • 24-hour train station pick-up shuttle (surcharge)
  • Limo/town car service

Food and drink

  • Full breakfast available for a fee daily 6:30 AM–10:30 AM: KZT 14000 per person
  • 2 restaurants and 1 coffee shop/café
  • 1 bar
  • 24-hour room service

Things to do

  • 24-hour fitness center
  • Art gallery
  • Designer stores
  • Full-service spa
  • Indoor pool
  • Sauna
  • Shopping mall

Family friendly

  • Dry cleaning service
  • DVD player
  • Free cribs/infant beds
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • Arabic
  • Chinese
  • English
  • French
  • German
  • Hindi
  • Korean
  • Portuguese
  • Russian
  • Spanish
  • Turkish
  • Ukrainian

Business services

  • Business center
  • Computer station
  • Meeting rooms
  • Conference center (10330 square feet of space)

Outdoors

  • Garden
  • Pool sun loungers
  • Terrace

Spa

  • 5 treatment rooms
  • Body scrubs
  • Body treatments
  • Body wraps
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - prenatal
  • Massage - sports
  • Massage - Swedish
  • Massage - Thai
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • Braille signage
  • Grab bar near toilet
  • In-room accessibility
  • Low-height door lock
  • Low-height view port in door
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • Couples dining
  • Romance packages available
  • Smoke-free property
  • Telescope

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Frette Italian sheets
  • Free cribs/infant beds
  • Hypo-allergenic bedding
  • Linens
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Designer toiletries
  • Hair dryer
  • Jetted bathtub
  • Separate bathtub and shower
  • Towels
  • Toothbrush and toothpaste

Entertainment

  • Cable/satellite channels
  • DVD player
  • iPod dock
  • LED TV
  • Pay movies
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • Guidebooks/recommendations
  • Heated floors
  • In-room massage
  • Iron/ironing board
  • Laptop-friendly workspace
  • Mobile key entry
  • Phone
  • Safe
  • Separate sitting area
  • Slippers
  • Turndown service

Policies

Check-in

Check-in from 3 PM - 11:30 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from September 9 2020 to December 31 2020 (dates subject to change):
  • Dining venue(s)

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of KZT 45000 per pet, per night
Up to 22 lbs
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for KZT 10000.0 per night
Free cribs (infant beds)

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for full breakfast: KZT 14000 per person (approximately)
  • Valet parking fee: KZT 2000 per stay
  • Pet fee: KZT 45000 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: KZT 10000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector and a security system

We should mention

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
This property offers transfers from the train station (surcharges may apply); guests must contact the property with arrival details 24 hours prior to arrival, using the contact information on the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)

Property is also known as

Almaty Ritz-carlton
Ritz-carlton Almaty
Ritz-carlton Hotel Almaty
Ritz-Carlton Almaty Hotel
The Ritz carlton Almaty
The Ritz-Carlton, Almaty Hotel
The Ritz-Carlton, Almaty Almaty
The Ritz-Carlton, Almaty Hotel Almaty

Frequently asked questions

Can I cancel my reservation for free at The Ritz-Carlton, Almaty and receive a full refund?
Yes, The Ritz-Carlton, Almaty offers free cancellation on select room rates, because flexibility matters! Please refer to The Ritz-Carlton, Almaty cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at The Ritz-Carlton, Almaty?
As of Nov 28, 2020, prices found for a 1-night stay for 2 adults at The Ritz-Carlton, Almaty on Dec 14, 2020 start from CA $269, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does The Ritz-Carlton, Almaty have a pool?
Yes, this property has an indoor pool.
Is The Ritz-Carlton, Almaty pet-friendly?
Yes, this hotel allows pets with a maximum weight of up to 22 lbs per pet. There's a fee of KZT 45000 per pet, per night.
How much is parking at The Ritz-Carlton, Almaty?
Self parking is free at this property; nearby parking is also free.
What time is check-in at The Ritz-Carlton, Almaty?
Check-in is from 3 PM - 11:30 PM. A fee applies for early check-in (amount may vary, subject to availability). Late check-in is available during limited hours.
What time is check-out at The Ritz-Carlton, Almaty?
Check-out is at noon. Late check-out is available for a fee (amount may vary, subject to availability).
Where is The Ritz-Carlton, Almaty located?
Located in the heart of Almaty, this luxury hotel is within 3 mi (5 km) of National Museum of Kazakhstan, Almaty Central Stadium, and Almaty Opera House. Zenkov Cathedral and Almaty Tower are also within 9 mi (15 km).
4.7
Exceptional
5 - Excellent
47
4 - Good
6
3 - Okay
3
2 - Poor
1
1 - Terrible
0

4.8/5

Cleanliness

4.8/5

Staff & service

4.6/5

Amenities

4.8/5

Property conditions & facilities

4/5 Good

Business traveller
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Most rooms are with an incredible view. Breakfast was varied.
Stayed 1 night in Feb 2020

3/5 Okay

Happy face iconLiked: Cleanliness, property conditions & facilities
inconvenient location away from the city, chose as looked close"er" to Shymbulak but not much difference at the end of the day. Concierge gave us wrong information on several occasions, room cleaning needed reminding.
Stayed 5 nights in Dec 2019

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, room comfort
Lovely place!
The hotel is beautiful with a useful car park. Do remember to make sure that you go all the way up to the 30th floor to find the reception. Breakfast is on the 30th floor and then the rooms are situated below that. There are beautiful views of the mountains from all windows. Reception is stunning with plenty of seating.
Stayed 1 night in Dec 2019

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

5/5 Excellent

Business traveller
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an excellent experience. From the services to the food and the views.
Stayed 1 night in Sep 2019