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Aparthotel

Grand Muthu Oura View Beach Club

5.0 star property

Choose dates to view prices

Travelers near Albufeira Old Town Square will love this beach club with ocean views for every meal. Unwind in the sauna and spa tub after exploring. Staff are praised for their helpfulness, and the rooftop terrace is perfect for enjoying the scenery.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Hot tub
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Room options

Available filters for rooms
Showing 14 of 14 rooms

View all photos for Deluxe Studio Apartment

Deluxe Studio Apartment

Deluxe Studio Apartment

  • 377 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds OR 1 Double Bed
  • Free WiFi

View all photos for Standard One Bedroom Apartment - 2 Adults

45-inch TV with satellite channels

Standard One Bedroom Apartment - 2 Adults

  • 753 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Standard One Bedroom Apartment - 4 Adults

45-inch TV with satellite channels

Standard One Bedroom Apartment - 4 Adults

  • 753 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Deluxe One Bedroom Apartment - 2 Adults

Iron/ironing board, free cribs/infant beds, free WiFi, bed sheets

Deluxe One Bedroom Apartment - 2 Adults

  • Beach view
  • 753 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Deluxe One Bedroom Apartment - 2+2

Iron/ironing board, free cribs/infant beds, free WiFi, bed sheets

Deluxe One Bedroom Apartment - 2+2

  • Beach view
  • 753 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Deluxe One Bedroom Apartment - 4 Adults

Iron/ironing board, free cribs/infant beds, free WiFi, bed sheets

Deluxe One Bedroom Apartment - 4 Adults

  • Beach view
  • 753 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Standard Two Bedroom Apartment- 2+2

45-inch TV with satellite channels

Standard Two Bedroom Apartment- 2+2

  • 1076 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 Twin Bed, 1 Double Sofa Bed and 1 King Bed
  • Free WiFi

View all photos for Standard Two Bedroom Apartment- 4 Adults

45-inch TV with satellite channels

Standard Two Bedroom Apartment- 4 Adults

  • Beach view
  • 1076 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 Twin Bed, 1 Double Sofa Bed and 1 King Bed
  • Free WiFi

View all photos for Standard Two Bedroom Apartment- 6 Adults

45-inch TV with satellite channels

Standard Two Bedroom Apartment- 6 Adults

  • Beach view
  • 1066 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 Twin Bed, 1 Double Sofa Bed and 1 King Bed
  • Free WiFi

View all photos for Two Bedroom Grand Suite

Two Bedroom Grand Suite | Living area

Two Bedroom Grand Suite

  • 1076 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 Double Bed, 2 Twin Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Deluxe Hotel Room

Deluxe Hotel Room

Deluxe Hotel Room

  • 269 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Premier Apartment, 1 Bedroom (Sea or Pool View)

Iron/ironing board, free cribs/infant beds, free WiFi, bed sheets

Premier Apartment, 1 Bedroom (Sea or Pool View)

  • 753 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Premier Apartment Sea or Pool View (2 Adults and 2 Children)

Iron/ironing board, free cribs/infant beds, free WiFi, bed sheets

Premier Apartment Sea or Pool View (2 Adults and 2 Children)

  • 753 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Premier Apartment Sea or Pool View (4 Adults)

Iron/ironing board, free cribs/infant beds, free WiFi, bed sheets

Premier Apartment Sea or Pool View (4 Adults)

  • 753 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed
  • Free WiFi

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About the area

Located in Albufeira, Grand Muthu Oura View Beach Club is in the entertainment district and on the beach. The Strip and Algarve Shopping Mall are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Oura Beach and Praia dos AlemĆ£es. Vilamoura Tennis Center and Krazy World Zoo are also worth visiting. Looking to get your feet wet? Scuba diving and windsurfing adventures can be found near the property. Visit our Albufeira travel guide
View more Aparthotels in Albufeira
Map
Praia Da Oura, Areias de SĆ£o JoĆ£o, Albufeira, 8200-911

What's nearby

  • Oura Beach
    Oura Beach
    3 min walk - 0.3 km
  • Beach strip in the famous resort area of Portugal - Albufeira
    The Strip
    3 min walk - 0.3 km
  • stunning beach in Albufeira during summer (Algarve region), Portugal
    Praia dos AlemĆ£es
    15 min walk - 1.3 km
  • Albufeira Bullring
    12 min walk - 1.0 km
  • Aveiros Beach
    13 min walk - 1.2 km

Getting around

  • Tunes Station
    14 min drive
  • Faro Intl. Airport (FAO)
    32 min drive

Restaurants

  • Jac's
    7 min walk
  • Doner Kebab Shop
    6 min walk
  • Borda d'Agua
    5 min walk
  • Grill En Oven
    6 min walk
  • Vivaldo's
    4 min walk

About this property

Grand Muthu Oura View Beach Club

  • Luxury aparthotel near The Strip
  • Close to Oura Beach and Praia dos AlemĆ£es, Grand Muthu Oura View Beach Club provides a poolside bar, a grocery/convenience store, and a rooftop terrace. With amenities like a beachfront location and beachfront dining, this aparthotel is the perfect place to soak up the sun. Treat yourself to a massage at the onsite spa. Be sure to enjoy Mediterranean cuisine and ocean views at the 14 on-site restaurants. In addition to 8 coffee shops/cafes and a garden, guests can connect to free in-room WiFi.
  • You'll also enjoy perks such as:
    • An indoor pool and an outdoor pool, along with sun loungers and pool umbrellas
    • Free self parking
    • Full breakfast (surcharge), bike rentals, and tour/ticket assistance
    • Multilingual staff, ATM/banking services, and outdoor furniture
    • Guest reviews say great things about the helpful staff
  • Room features
  • All 196 rooms include comforts such as air conditioning, as well as perks like free WiFi and safes.
  • More amenities include:
    • Bathrooms with tubs or showers and hair dryers
    • 45-inch TVs with satellite channels
    • Wardrobes/closets, refrigerators, and free infant beds

All-inclusive details

  • All-inclusive room rates at Grand Muthu Oura View Beach Club are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

  • Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

    • All buffet and Ć  la carte meals, snacks, and select beverages included
    • Bottled liquor included
    • Meals and beverages at companion properties
    • Dining and beverage availability limited at one or more venues

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Property amenities

Beach

  • On the beach

Pool/Spa

  • Full-service spa
  • Hot tub
  • Indoor pool
  • Massage
  • Outdoor pool
  • Pool loungers
  • Pool umbrellas
  • Sauna

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Family friendly

  • Children's pool
  • Free crib

Restaurants on site

  • AQUA
  • Boat Bar
  • La Toscana
  • Skybar
  • The Grill House BBQ

Food and drink

  • Refrigerator

Dining

  • Daily full breakfast available 8:00 AM to 10:30 AM for a fee: EUR 18 for adults and EUR 9 for children
  • 14 restaurants
  • 8 bars/lounges
  • 8 coffee shops/cafes
  • A poolside bar
  • Snack bar/deli

Bedrooms

  • Bedsheets provided

Bathroom

  • 1 private bathroom
  • Bathtub or shower
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 45-inch TV with satellite channels

Outdoor areas

  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Rooftop terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Comfort

  • Air conditioning
  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Designated smoking areas

Services and conveniences

  • 24-hour front desk
  • ATM
  • Concierge services
  • Gift shop/newsstand
  • Grocery/convenience store
  • Iron/ironing board on request
  • Limited housekeeping
  • Luggage storage
  • Multilingual staff
  • Phone
  • Safe (surcharge)
  • Safe at front desk
  • Tour and ticket assistance
  • Vending machine
  • Wedding services

Location highlights

  • In an entertainment district
  • Near the ocean
  • On the waterfront

Things to do

  • Bicycle rentals
  • Children's pool
  • Gym
  • Health club
  • Bicycle rentals nearby
  • Scuba diving nearby
  • Windsurfing nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Security system
  • Fire extinguisher

General

  • 196 units
  • 8 floors
  • Bicycle rentals
  • Garden

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The property charges EUR 2 for credit card payments
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday, Thursday, and Friday:
  • Dining venue(s)
  • Full-service spa
  • Health club
  • Hot springs
  • Indoor pool
  • Public bath
  • Sauna
  • Hot tub
The following facilities are closed on Saturday and Sunday:
  • Dining venue(s)
  • Full-service spa
  • Health club
  • Hot springs
  • Indoor pool
  • Public bath
  • Sauna
  • Hot tub

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 31 March, EUR 0.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.
  • A tax is imposed by the city: From 1 April - 31 October, EUR 2.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately EUR 18 for adults and EUR 9 for children
  • In-room safe fee: EUR 1.49 per day
  • Credit card charges are subject to a surcharge of EUR 2

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The breakfast is located at Clube Praia da Oura.
Property Registration Number 936

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Only registered guests are allowed in the guestrooms

Frequently asked questions

Does Grand Muthu Oura View Beach Club have a pool?

Yes, this property has an indoor pool, an outdoor pool, and a children's pool.

How much does it cost to stay at Grand Muthu Oura View Beach Club?

As of Jun 19, 2026, prices found for a 1-night stay for 2 adults at Grand Muthu Oura View Beach Club on Jun 28, 2026 start from CAĀ $256, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Grand Muthu Oura View Beach Club pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Grand Muthu Oura View Beach Club?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM.

What time is check-out at Grand Muthu Oura View Beach Club?

Check-out is at 11:00 AM.

Are there all-inclusive benefits at Grand Muthu Oura View Beach Club?

Some rate plans available at this property are all-inclusive.

Where is Grand Muthu Oura View Beach Club located?

Located in Albufeira, this beachfront aparthotel is in the entertainment district and within a 5-minute walk of The Strip and Oura Beach. Albufeira Old Town Square is 1.9 mi (3.1 km) away.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Grand Muthu Oura View Beach Club Reviews

8.0

Very good

8.0

Cleanliness

8.6

Location

8.2

Staff & service

7.4

Property conditions & facilities
Rating 10 - Excellent. 243 out of 689 reviews
Rating 8 - Good. 245 out of 689 reviews
Rating 6 - Okay. 126 out of 689 reviews
Rating 4 - Poor. 41 out of 689 reviews
Rating 2 - Terrible. 34 out of 689 reviews

Reviews

Verified

10/10 Excellent

Stanislaw

Liked: Cleanliness, check-in, listing accuracy
Staff is very nice and understanding Room very clean Lovely location
Stayed 20 nights in Feb 2026
Verified

10/10 Excellent

Jeff

Liked: Cleanliness, check-in, communication, listing accuracy
Very good beach hotel. The rooms were clean and spacious. Perfect view of the ocean. The beach was clean and not crowded at all.
Beach view
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Craig

Liked: Cleanliness, check-in, communication, listing accuracy
We had a great 3 days weather wasnt the best but we had a great stay the room was recently done up and the staff was really good would recommend the hotel to anybody
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Nicola

Liked: Cleanliness, amenities, property conditions & facilities, communication
The room was amazing, very comfortable and well decorated. Staff was very attentive, Rita especially was great.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Paula

Liked: Cleanliness, room comfort, communication
Good view to sea and swimming pool, indoir pool, good spa, very nice staff!
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Herezel

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great room w/balcony overlooking the sea. Room had great water pressure, hot water and shower drained normally. Nightly bar activities were short but fun. It was winter season so most business were closed, but what was open was fantastic - especially King Yo restaurant just 5 mins away from the hotel.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Isabelle

Liked: Cleanliness, amenities, property conditions & facilities, communication
Cannot fault this hotel. Brilliant staff, friendly helpful, couldn't be more accommodating. Indoor pool super open until 9pm. I was here on my own in December for a pre Christmas holiday in sun and felt totally safe. Walkable along promenade to old town. Would be back again!
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Jo Anne

Liked: Cleanliness, amenities, property conditions & facilities, communication
Beautiful breach, friendly staff and great pools. Hotel rooms were clean, some exterior areas could use attention.
Stayed 7 nights in Sep 2025
Verified

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities, communication
Nice clean hotel with it's own pool, and beach access
Stayed 5 nights in Apr 2025
Verified

10/10 Excellent

Oliver James

Liked: Cleanliness, amenities, property conditions & facilities
Pool and beach view were amazing. Plenty of food options at a great price. Would recommend to anyone!
Stayed 4 nights in May 2025
Verified

10/10 Excellent

Valentina

Liked: Cleanliness, amenities, property conditions & facilities, communication
The location was perfect and the staff were so friendly and helpful!
Stayed 7 nights in Jan 2024
Verified

8/10 Good

Kenneth Alastair

Liked: Cleanliness, amenities, property conditions & facilities, communication
Good location and great service.
Stayed 3 nights in Dec 2024
Verified

8/10 Good

Mariette

Liked: Cleanliness, amenities, communication
The hotel staff were amazing and so easy to deal with! The rooms were very clean, but the exterior around the hotel and pool area could use a little more cleaning. Wasn't terrible, but wouldn't take much to clean up and spruce thing up.
Stayed 12 nights in Sep 2025
Verified

8/10 Good

Stephen R

Liked: Cleanliness, amenities, property conditions & facilities
Very nice resort with lots of activities, a great swimming pool and good access to the beach.
Stayed 7 nights in Jul 2023
Verified

8/10 Good

Lexson

Liked: Cleanliness, amenities, property conditions & facilities, communication
It was ideally located.
Stayed 2 nights in Nov 2024
Verified

8/10 Good

Jason Alexander

Liked: Cleanliness, amenities, property conditions & facilities, communication
Good to share resources and restaurant options with sister hotels on the resort. However the good security systems made it difficult to get to them. Staff were friendly and helpful. The way that food allergies were managed were a little less than perfect although some staff seemed to understand the basicsā€¦ we had a good break there.
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

David

Liked: Cleanliness, property conditions & facilities, communication
It was great staff were excellent and friendly. Will go back
Stayed 3 nights in May 2025
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort, communication

Love the pool

Staff was very helpful and friendly
Stayed 3 nights in Sep 2023
Verified

8/10 Good

Malissa

Liked: Cleanliness, room comfort, communication

Great stay

We had a lovely break, the rooms are a bit dated but pleasant and clean. The bed was super comfy and the room had everything we needed (iron and board was in there too) The pool is lovely, couple of slides to play on. Would definitely return
Stayed 2 nights in Oct 2023
Verified

10/10 Excellent

merryl

Liked: Cleanliness, room comfort, communication

Grand Muthu Oura Hotel stay

Hotel room larger than normal with great views. Only downside is that there were no usb sockets. BUT cannot criticise too much. Breakfast lovely and surroundings were great. Pool was large and area clean. Only there for a long weekend, but we had good weather in between minor drops of rain. Look forward to staying there again
Stayed 2 nights in Nov 2023
Verified

6/10 Okay

Jan

Disliked: Communication

Ok

Definitely not 5* more 3* . Stayed 2 nights. Outdoor swimmingpool is good. Sun beds are locked in one position. Had an apartment. Need renovations. Honestly i would go for a different place
Stayed 2 nights in Mar 2024
Verified

10/10 Excellent

DEBORAH YETUNDE OLUSOLA

Liked: Cleanliness, amenities, property conditions & facilities, communication
Thank you Grand Muchu Oura View Club. For a pleasant stay and enjoyable holiday. I got in contact with the hotel prior to arriving as our flight arrived in Faro early in the morning. This was excellently acknowledged and our early check into the hotel was fully accomodated. My travelling party needed the extra support and this was honoured by the reception team. Communication with the hotel upon arrival and throughout our stay was very pleasant. Even when we had issues with the light in the room, it was promptly dealt with. Ok, food options were slightly limited but we had 5 different restaurant options which meant we were not bored. The location is fab and met our needs. Cleaning was on point and staff were very accomodating. I would definitely stay here again. Thanks again. šŸ˜Š
Stayed 3 nights in Apr 2024
Verified

6/10 Okay

Claire

Disappointing

Hotel is jaded and needs updating. I booked 2 double bedrooms which in the photo looked like they had been recently renovated but got 2 apartments which were outdated. However due to all the extra space decided to stay in apartments. Staff in restaurant do not have tables ready at breakfast or lunch so people are walking around looking for knives, forks, etc. No holiday or good atmosphere in the building. The only ā€˜lifeā€™ is by the pool, which was heated with diving area and slides for children. Recommend the pool. Special themed restaurants are also boring .. no atmosphere and again tables not laid or ready for customers. These are booked in advance so there is no excuse for lack of preparation. Location of restaurants Muthu Garden is cheap and low class
Stayed 6 nights in Jun 2024
Verified

8/10 Good

Julie

Liked: Cleanliness, room comfort, communication
Our overall experience was good. The staff were welcoming and friendly. Hotel was looking a little tired and could do with a spruce up but it was clean. Our first day by the pool was ruined by a bunch of rowdy men shouting and swearing, hence we went to the beach and never went back to the pool. We were all inclusive and the food was excellent though the bbq grill at the muthu garden was absolutely terrible. Firstly they argued we had not booked but i could quite cleary see my name on the list. The staff didnt seem to know what they were doing! Our food was served an hour after we were seated! All the other customers were not happy either. We did not return to the muthu garden to try the other restaurants! All the other restaurants were good though. But apart from that one experience we had a very good holiday and the strip was two minutes up the road with plenty of bars and restaurants to choose from.
Stayed 7 nights in Sep 2024
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, room comfort, communication

Hotel is advertised as a 5* but itā€™s a 2/3*

Overall impression of hotel was not good. Only 1 lift working, dĆ©cor was tatty & dated, rooms very old fashioned, beds very uncomfortable, pool too small for hotel capacity, noise from rooms above very loud, the cleaners donā€™t clean kitchen items, location is close to lively part with nightclubs/bars, pool/beach towels available but you have to pay to rent them & leave a deposit (most 4/5* hotels give you a card to exchange for a towel). Negative points wouldnā€™t be an issue if the hotel wasnā€™t listed as 5* Room was very old & unpleasant to stay in. We decided to stay in a villa after one night here, so we asked reception to cancel cleaners, we put the ā€œdo not disturbā€ sign on our door, and left for 4 nights, intending to return on our last night before departure. We never told anyone at the hotel that we were leaving. We arrived back at our room a few days later, there were other guests in it. We were told at reception that we checked out, and said we were going back to England, we did not. The receptionist was so rude, I couldnā€™t believe how I was being spoken to. I asked her to contact the employee who said we left or a manager. She phoned someone & then said they had another room for us, I asked what had happened, & she snapped ā€œIā€™ve told you what happened, I donā€™t know who is lying but do you want this new room or not?ā€ I asked for my deposit back for the beach towels and gave her the receipt showing we were owed Ā£40, she tried to give me ā‚¬40, maybe a mistake.
Stayed 7 nights in Aug 2023