Al Tahoe Vacation Packages

Amenities in our room were broken, the resort does NOT have AC but that is not explained when you book via hotels.com, so if you're booking in the heat keep that in mind! The ceiling fan did not work and my husband had to troubleshoot for two hours while we waited for engineering, the TV remote worked extremely intermittently, the toilet paper roll fell off the wall when i used it, there were absolutely zero utensils in the kitchenette and the microwave platter did not spin which meant we really couldn't even eat hot food, and two outlets in the room did not work. Staff texting line is responsive, but unfortunately they can not make maintenance come to your room any faster. The resort is massive and I never saw a single staff member after leaving the front desk so I knew we were going to be in for a wait. We were only there for one night and the pile-up of small issues ruined the evening, unfortunately. IF you stay here check your rooms before you settle in.

Hotel staff are very friendly and willing to assist with customers, thank you! Only negative is no self parking and only valet parking is offered at this hotel.