3 Stars Hotels in East Springfield, West Springfield from CA $97

"I booked my hotel off of hotels.com. I live 2 hrs from Erie pa. The plan was to pay for this beautiful hotel and swim all day. No other plans. We get there and the pool is closed for renovations. A paper was given to us if we want to swim we can go next door. This was absolute false advertisement. Our trip was ruined. So we paid an insane amount for no amenities because everything is closed or under construction "

"Our room was clean, though trash cans were missing liners. Breakfast was good, something for everyone, but some items did run out. Pool was small and a tad crowded during our stay so we opted to not use the pool. Drinks from the hotel’s store were pricey."

"on our arrival we received room 212 and after entering the room we were overwhelmed with the smell of cigarettes, which we went downstairs to address right away. We were then accommodated to another room on the second floor 216 the room was clean but the beds were not queen beds as we originally requested. We did not want to complain again because we figured it’s just a room to sleep in as we were staying the weekend for splash lagoon but our weekend turned into more problems with the stay as we had purchased food for the weekend and placed them in the mini fridge not knowing it didn’t work and when we woke up the next day the food was spoiled and the fridge was warm. I informed the front desk at checkout and his response was just a sorry shoulder shrug with little to no remorse. I regret staying here but i guess that’s what we get for $100 a night. I could’ve rejected the hotel all together seeing the conditions of the room with unfinished paint and stains on the wall but again didn’t. Overall the hotel is clean but you can tell it’s independently owned and in need of repairs everywhere from the pools broken tiles to the rooms conditions. Next time i won’t be cheap and pick a better hotel."

"This was my worst hotel experience ever and I've stayed in numerous Holiday Inn Express locations. Upon check in I was told I had to cancel my reservation made through Expedia and pay the hotel more than double what I had paid to use the airport shuttle and parking lot. When I explained that it stated on my reservation that the shuttle was included and parking was listed as available. The man at the front desk was rude and dismissive telling me to cancel my reservation for $130 and pay over $295 to him. He was extremely rude and arrogant. I took my 7 year old and sat in the parking lot trying to cancel the reservation. I contacted the third party and they told me they had to call the hotel and cancel. The hotel staff did not answer the phone. The third party sent an email and the hotel did not respond. Five phone calls and emails were sent without any response. We were finally able to get the hotel to answer and they said they were aware of the situation but that I did not cancel and the reservation was marked a no-show. They refused to refund my money. The staff at this hotel are awful and I will never book here again. I stayed at a nearby hotel and they were wonderful and accommodating. I would highly recommend you avoid this property."

"Room was spacious and clean. The front desk stuff was not friendly."

"It was nice and clean and convenient. The breakfast was edible.."