360 Mall Tours and Activities

Great stay and welcoming

The Waldorf Astoria Doha Lusail is a stunning hotel with great facilities, but their front desk service and room management were incredibly disappointing. I specifically booked a King room, but when I arrived at 5:50 PM, I was told it was unavailable. Instead, they downgraded me to a handicap-accessible room, and it wasn't even ready until very late at night. To make it worse, the communication was nonexistent. I clearly told the front desk that my local Kuwaiti SIM was turned off and asked them to notify me via WhatsApp or text when the room was finally ready. They completely ignored this, called the deactivated number anyway, and never sent a message, leaving me waiting for hours. You expect a much higher standard of service and organization from a Waldorf Astoria.