Front desk staff not overly attentive. Breakfast tables sat dirty for a while. Bed a bit hard and room needed lots of paint touch ups and a good dusting. You could see the dust layered on the vents. When I showed it to someone at the front desk, despite being told house keeping would dust, they never did
My girlfriend and I stayed here for 9 days. It was wonderful. One of the their staff members (I'm not sure of her title), Lisa was incredibly helpful. She showed us where to eat and some of the activities in the area, and she helped us arrange a tour bus to the Great Wall. The whole staff was great but Lisa was a standout to us.
The rooms themselves were really nice. The hotel used to be an official's home way back when and it's a traditional courtyard. The courtyard itself is covered so it stays nice and warm but still let's in a lot of light. They serve breakfast in the mornings, either Western or Chinese.