Exterior

Reviews of Willard InterContinental Washington, an IHG Hotel

5 out of 5
Willard InterContinental Washington, an IHG Hotel
1401 Pennsylvania Ave Nw, Washington, DC

Reviews

9.6

Exceptional

Rating 10 - Excellent. 822 out of 1012 reviews" "
Rating 8 - Good. 125 out of 1012 reviews" "
Rating 6 - Okay. 35 out of 1012 reviews" "
Rating 4 - Poor. 16 out of 1012 reviews" "
Rating 2 - Terrible. 14 out of 1012 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

hannah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the unique of the decor
Stayed 3 nights in Mar 2024

10/10 Excellent

Yuriy, Brooklyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and upscaled property, nice location. Pleasant stuff
Stayed 4 nights in Mar 2024

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful building, comfortable rooms, excellent breakfast walkable neighborhood, wonderful staff
Stayed 2 nights in Mar 2024

8/10 Good

Timothy

Liked: Cleanliness, staff & service
internet was down most of mu stay
Stayed 3 nights in Mar 2024

10/10 Excellent

Ronald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic! Best place to stay in D.C. Close to everything.
Stayed 4 nights in Mar 2024

8/10 Good

Theresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love to stay here and have done so many times however the mattresses are way too soft. Time to replace them!!!
Stayed 3 nights in Mar 2024

10/10 Excellent

Armen, glendale

Liked: Cleanliness
Stayed 3 nights in Mar 2024

6/10 Okay

ekaterina

Travelled with family
Disliked: Staff & service, amenities
I expected more from this hotel. First off, the wi fi was terrible, I never experienced this awful connection. At the check out I was told “oh yeah we had some problems, we are sorry”. I am also sorry I paid you close to $1000 for 2 nights and couldn’t even watch a Netflix movie. Then, they wanted to charge me to my room for the breakfast I paid for the day before with my card. Disgusting service and they delayed my check out. The staff was never friendly, nobody smiled in the hallways and nobody said hello. I will not be staying again. Never experienced this with a cheaper Hilton.
Stayed 2 nights in Mar 2024

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was perfect! Staff was extremely helpful and kind!
Stayed 1 night in Mar 2024

10/10 Excellent

Caroline

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel great food easy to get to the capitol great places to walk around
Stayed 2 nights in Mar 2024

10/10 Excellent

Travis

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place close to everything.
Stayed 3 nights in Mar 2024

10/10 Excellent

Cindy

Liked: Amenities
Friendly staff, great location
Stayed 4 nights in Mar 2024

10/10 Excellent

Mary Carolyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. It’s near the White House and walking distance to the National Mall and Smithsonian museums.
Stayed 4 nights in Mar 2024

8/10 Good

Liddne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s in a FANTASTIC location. All the great monument are walking distant. Very safe to walk around in the day and night. Luxurious hotel and room. Giving it a 4 star just because things such as food and beverages in the hotel were quite pricy. But hotel and room were very clean. The staff were amazing. Honestly the best customer service I have received in any hotel. Overall was a great experience but not for the budget friendly type.
Stayed 2 nights in Dec 2023

10/10 Excellent

Cynthia

Business traveller
Excellent amenities
Stayed 4 nights in Mar 2024

10/10 Excellent

Inez

Excellent hotel. The staff was friendly and attentive and the hotel was centrally located. I really enjoyed my stay.
Stayed 3 nights in Mar 2024

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Eddie

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 2 nights in Mar 2024

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice historic hotel one block from the White House.
Stayed 1 night in Feb 2024

10/10 Excellent

SOLMARY

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 2 nights in Feb 2024

10/10 Excellent

Leticia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Great place. Grand historic hotel, walking distance from attractions, professional staff, large quiet room
Stayed 2 nights in Feb 2024

10/10 Excellent

Alexander, Wilmington

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Gezim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Feb 2024

8/10 Good

Roger

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel. Very good service. Great location. Would stay again.
Stayed 1 night in Feb 2024

10/10 Excellent

constantin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Across the street from white house
Stayed 2 nights in Jan 2024

2/10 Terrible

James

Disliked: Property conditions & facilities
Stayed 8 nights in Jan 2024

10/10 Excellent

Amal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love everything about this hotel and highly recommend it. The only annoying thing is that you cannot open the windows. Otherwise beautiful property with fabulous staff and the bar is a must
Stayed 2 nights in Jan 2024

10/10 Excellent

cynthia, north andover

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very responsive. Had trouble with our door key access having a dead battery. Taken care of very quickly. Beautiful interior. Close to so many sites!
Stayed 1 night in Jan 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Joshua, Sarasota

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Elihu Benjamin Washburne, Saint Louis Park

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff very friendly
Stayed 2 nights in Jan 2024

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful old hotel.
Stayed 1 night in Jan 2024

10/10 Excellent

John

Stayed 4 nights in Dec 2023

10/10 Excellent

CARLOS

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I visited this hotel for a few days over winter break, and our experience was absolutely magical. Upon checking in, my 10 year old was greeted and asked if she liked to read. From there, she was escorted into an executive office and issued her very own library card for within the hotel. She was ecstatic. The history alone within this establishment is remarkable. They have a “history hallway” that describes the hotel’s existence and all the famous patrons that have travelled through- very informative and interesting. The holiday decorations were stunning and not in short supply. A very regal, classic look, indoors & outdoors, that radiated holiday cheer. We explored the hotel on several occasions admiring the art and detailed furnishings. The entire staff was exceptional. The concierge was extremely helpful with everything we needed; even bringing a microwave and mini refrigerator to our room upon request (our room had a fully stocked mini fridge, but because we were staying for a few days, we needed refrigerator space to store food). We were told that our room (#1200) had the best view in the entire hotel and it definitely surpassed all expectations. We had a clear view of the National Mall, the monuments, and even the White House. Definitely an unforgettable experience.

2/10 Terrible

James

Travelled with family
Disliked: Amenities, property conditions & facilities
No hot water working when we checked in at 10pm (also didn’t tell us it wasn’t working) so proceeded to start shaving and stuff to hop in the shower to rinse off after the Airport travel. Only to get into freezing cold water, hop out quickly and call front desk, they said it was an emergency and had to shut it off. Which if they at least said that when we checked in or at least send an email to everyone saying it had to be I would have just waited until the morning to take a shower. Water wasn’t back on till 3am and color was disgusting and then the water pressure was terrible. At one time this was a nice hotel but they need to do upgrades asap to continue being a 5 star hotel. Staff tries hard to accommodate but this is on the owners not updating this place soup to nuts.
Stayed 2 nights in Dec 2023

10/10 Excellent

josef

Stayed 3 nights in Dec 2023

10/10 Excellent

Julio Valdes

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

8/10 Good

Jamie

Travelled with family
Liked: Cleanliness, property conditions & facilities
Loved the hotel and room; main problem was breakfast--I called to ask if we needed reservations for breakfast and was told I did not...when we walked up to the restaurant, we were told it would be an hour wait. Had to scramble...but went to the W for a lovely breakfast. Maybe we should have stayed there.
Stayed 1 night in Dec 2023

10/10 Excellent

Ronald

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

SASITHORN

Liked: Cleanliness, staff & service, property conditions & facilities
luxury hotel and comfortable.
Stayed 2 nights in Dec 2023

10/10 Excellent

Michael, Atherton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Iconic landmark hotel with excellent location. Highly recommended.
Stayed 3 nights in Dec 2023

10/10 Excellent

Ginger Lynch

Stayed 2 nights in Dec 2023

10/10 Excellent

ASAD

Stayed 2 nights in Dec 2023

10/10 Excellent

Eduardo Jose

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Antonio

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location - location- location
Stayed 3 nights in Nov 2023

10/10 Excellent

ALex

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely stunning historic hallmark, which is must to stay in or visit ..
Stayed 3 nights in Nov 2023