"Hector, at the desk, provided outstanding service. He couldn’t have been more helpful. Five stars for him.
Three of our four reserved rooms were standard and fine. The fourth, Room #1, where my 88 year old mom stayed, had no coffeemaker, no glasses or cups, and no grab bar in the shower. She could only get 1 channel on the tv. She had no cell phone to be able to call for assistance and has trouble walking, so she just toughed it out. When I found out in the morning, I was told that her room was...