Bar (on property)

Reviews of Ibis Paris Opera La Fayette

3 out of 5
Ibis Paris Opera La Fayette
19, Rue Buffault Lafayette, Paris, Paris

Reviews

8.2

Very good

Rating 10 - Excellent. 110 out of 334 reviews" "
Rating 8 - Good. 165 out of 334 reviews" "
Rating 6 - Okay. 35 out of 334 reviews" "
Rating 4 - Poor. 16 out of 334 reviews" "
Rating 2 - Terrible. 8 out of 334 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Wun been

Liked: Cleanliness, staff & service, property conditions & facilities
Neat n clean
Stayed 5 nights in Nov 2023
Response from Donald on Dec 7, 2023
Hello,Thank you for you nice review!We are happy about that : we liked the cleaning of the room.best regardsDonaldReception

8/10 Good

Etwin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute little hotel in a central area. Walkable to a lot, restaurants, supermarkets, shopping and transportation. Room was clean and fresh towels everyday. Staff were friendly. Breakfast was just what we needed to get the day started. Rooms are small but its Paris and we were there to sleep and shower so it was good enough. I would stay again.
Stayed 4 nights in Nov 2023
Response from Donald on Dec 13, 2023
Hello,Thank you for your nice review.We are thrilled about that : you liked the welcome of our team, breakfast on the morning and your room in out ibis hotel.We would be glad to welcome you one more time!best regardsDonaldReception

6/10 Okay

Augusto

Stayed 3 nights in Jul 2023
Response from DIMITRI on Sep 9, 2023
Dear Augusto Da Silva,Thank you for taking the time to tell us about your experience at the Ibis Paris Opéra La Fayette 9ème. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Dimitri, the front desk

10/10 Excellent

M Janina

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Karine on Aug 19, 2023
Hello M Janina,We thank you for your return following your stay with us.We are delighted that you enjoyed your stay and hope to welcome you again very soon.Next time, do not hesitate to tell us a little more about your expectations so that we can improve our service as much as possible.Sincerely,

4/10 Poor

Jorge

Travelled with family, Travelled with group
Disliked: Staff & service, property conditions & facilities
The staff appeared to be interested on other things than clients, it appeared they were bother by the client when iformation was requested. Only one black lady staff manage assisted us wen things were needed. The rooms areextra small with no decorations on sight very cold.
Stayed 3 nights in Jun 2023
Response from Ibis on Jun 23, 2023
Hello,Thank you for taking the time to give us a feedback following your stay, we very much apreciate it. We apologize if you felt like being left alone, know that our staff are very caring and always helpful to all guests. We are always welcoming you for your next stay. Youssef

6/10 Okay

SIO FUNG

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Apr 2023

4/10 Poor

Emeline

Disliked: Staff & service, amenities, property conditions & facilities
Response from Dimitri on Mar 12, 2023
Bonjour, nous sommes désolés que votre séjour ne se soit pas bien passé. Quels sont les points sur lequel nous pourrions nous améliorer ?

10/10 Excellent

George

Stayed 3 nights in Nov 2022

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 4 nights in Oct 2022

6/10 Okay

Gemma

Stayed 3 nights in Apr 2022

8/10 Good

Lynn

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Jul 2022

6/10 Okay

Decio

Liked: Cleanliness, staff & service
Disliked: Amenities
No room trash container, no shampoo hair, no room refrigerator, no gel shower
Stayed 3 nights in Jul 2022
Response from Karine on Jul 30, 2022
Hello Mr Decio, We are really sorry to hear that your staying at our hotel wasn't the best of it and is not the imagine our establishment. As to know in most of Ibis there not refrigerator in the rooms but in need for our guest we can take some items and put on our bar refrigerator. For the gel shower is our mistake for not checkin but our reception is open 24h/24h for all your demands. Again we are deeply sorry for the incovenient but we hope to see you again soon with a welcome worthy our image. Regards,

10/10 Excellent

Tnon, Chicago

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and convenient
Stayed 1 night in Jul 2022
Response from Karine on Jul 30, 2022
Hello, Thank for the time given to aswer our guest notice satisfaction. We are really glad to ear that you had a good stay with us. Hope to see you soon. Regards,

10/10 Excellent

Ted

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel good value for money
Stayed 5 nights in May 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good ibis hotel in Paris
Stayed at another ibis nearby and that one had more friendly staff. This one had less restaurants but still walkable to major attractions in Paris. Ibis breakfast is a MUST (except the airport one).
Stayed 4 nights in Apr 2022

6/10 Okay

Al

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Decent hotel
Decent hotel, though the twin beds were rather close. Very clean with daily housekeeping. You would hope that for the price tea and coffee might have been available in the room.
Stayed 3 nights in Mar 2022

10/10 Excellent

Huguenel Jean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2022

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk staff was very nice and accommodating.
Stayed 2 nights in Dec 2021

10/10 Excellent

Adriana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Everyone was very helpful throughout our stay!
Stayed 3 nights in Dec 2021

10/10 Excellent

Suzanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were quite small but adequate. We have liked a kettle and tea/coffee in the room
Stayed 4 nights in Dec 2021

10/10 Excellent

Alka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well located. Staff were generally helpful, and some in particular went way out of their way to help. I had a nice, large double room with a large window on an upper floor facing the courtyard, so it was very quiet. I liked the daily housekeeping (many hotels no longer do this) and they were very diligent about being quiet and only coming to make up the room when I had the sign on the door. There are no safes in the rooms unfortunately, though there are safes available in the lobby. I would definitely stay again.
Stayed 5 nights in Nov 2021

4/10 Poor

Ibrahim

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort
Rude staff & bad heating
Good location and clean hotel - Heating was not working; although we informed the front desk it wasn't fixed. - Staff at the frontdesk was a little rude. I was trying to repeat what the lady was saying just to confirm, but she was pedant. - We had to wait at the front gate since nobody was present in the front desk and this happened more than once.
Stayed 2 nights in Nov 2021
Response from Reception team on Nov 23, 2021
Hello, Thank you for your review! We are sorry about that : you did not like the hospitality of our team and the temperature of your room. Did you ask to change of room? We are sorry but when our team is busy out of the reception ,you have to wait a little bit. Best regards The reception team

6/10 Okay

Jenny

Disliked: Cleanliness
Stayed 2 nights in Nov 2021

10/10 Excellent

David, LONDON

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a clean, well located hotel with helpful staff. For the price I paid, I couldn't have expected any more.
Stayed 3 nights in Nov 2021

10/10 Excellent

Anne Forestier

Stayed 1 night in Oct 2021

8/10 Good

Junaid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Aug 2021

10/10 Excellent

Junaid

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location. But need to spend time and explore the nearby areas. So much to find.
Stayed 2 nights in Aug 2021
Response from Reception team on Oct 14, 2021
Hello, Thank you for your booking! Please, come back to explore our district ! See you soon!

6/10 Okay

Ali K

Stayed 1 night in Aug 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Good price for good location in Paris
Good price-quality ratio and well located in Paris close to restaurants, Opera and metro lines. The decoration is in thee hotel is outdated and the rooms could use updating. Bed matress was good and the room was quite and the air conditioning was working fine so we slept very well. It's a good place to stay for overnight stay when you spent most of the time outside visiting.
Stayed 3 nights in Jul 2021

8/10 Good

Luis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place, great area of town.
Stayed 1 night in Jul 2021

10/10 Excellent

Kristin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2021

8/10 Good

William, Chicago, Illinois

Liked: Cleanliness, staff & service, property conditions & facilities
I loved the location. Super easy to get around from that addy. The breakfast buffet was exceptional. Like really so! The staff were all very friendly and helpful and patient with my dodgy French. My room was great and had a street view so I could open the window on occasion.
Stayed 2 nights in Mar 2020

6/10 Okay

Susan

Liked: Cleanliness
Good location . Basic & clean
Stayed 3 nights in Mar 2020

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and Great value.
A really enjoyable stay. The hotel is in a good location close to the Opera and major department stores - also easy walking distance from the Louvre and other attractions. The rooms were fresh, clean and with appropriate facilities and the staff could not have been more helpful and pleasant.
Stayed 3 nights in Feb 2020

10/10 Excellent

ALONZO COLLINS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Had room 503..the biggest room I had. GREAT comfort
Stayed 3 nights in Nov 2019

10/10 Excellent

Monica

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel experience after error by Hotel.com
The hotel itself was just right. The staff were great and worked with us after Hotel.com allowed me to reserve 3 rooms when only 2 were available. I am not sure where in the process things fell through but the rooms available on Hotel.com did not match what the hotel actually had.
Stayed 2 nights in Oct 2019

8/10 Good

Chun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel need some improvement
This is a great hotel with comfortable bed and kind staff service. However, the AC is suck and control wasn’t able to lower temperature. The room was quite hot and we turn the fan up didn’t help. The light bike was flashing whole entire time.
Stayed 3 nights in Oct 2019

10/10 Excellent

Benedikt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
Had to pay City tax on top of what already paid when I booked on Expedia
Stayed 1 night in Oct 2019

8/10 Good

Gabriela

Liked: Staff & service, room comfort
Okish property with great staff in good area
The staff was super nice and the breakfast fine. The bathroom tiles were a bit moldy. Nothing a good scrubbing wouldn’t fix. The towels were so old that they were almost see thru. We were not able to adjust the A/C in the room. Had to call the reception every time. That is just ridiculous. The area is great with lots of place to eat and shop.
Stayed 1 night in Sep 2019

10/10 Excellent

Candace

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Everything was great
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Rooms and bathrooms are very small, and air conditioned did not work.
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms but the hallway smells bad. The receptionists are friendly and accommodating.
Stayed 3 nights in Aug 2019

8/10 Good

carl

Liked: Cleanliness, staff & service, property conditions & facilities
Good budget hotel
Rooms are on the small side but adequate for a city break as how much time do you spend in the room. To offset this they are comfortable and gave us a good nights sleep. The breakfast could have done with a wider fruit choice but is a continental breakfast.
Stayed 3 nights in Aug 2019

10/10 Excellent

MR STEVE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is conveniently located not far from Gare De Nord and within easy walking distance of many good bars and restaurants in the local area. Rooms are a good size and beds are large and comfortable. Good choice at breakfast too. Would recommend the hotel and definitely stay here again on my next trip whether it is for business or pleasure
Stayed 1 night in Aug 2019

8/10 Good

Sophie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Cynthia - Première de réception on Aug 17, 2019
Madame, Nous vous remercions pour vos commentaires suite à votre séjour à ibis Paris Opéra La Fayette. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame, en l’expression de nos sentiments les meilleurs.

4/10 Poor

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Location is good. However, the air conditions were not working. I had to practically tell them every day and they promised they would adjust or fix. Nothing for fixed. I feel disappointed that we paid the full price and it wasn’t what we got. The rooms are a little smaller too.
Stayed 4 nights in Jul 2019
Response from Cynthia - Première de réception on Aug 16, 2019
Mr, Mrs, Thank you for taking the time to tell us about your experience at the ibis Paris Opéra La Fayette. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Regarding the air condition, we have encountered issues with some lately that led us to call the company who fixed them. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely

8/10 Good

Judith Daley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in May 2019