2/10 Terrible
Calista
Travelled with family
May 15, 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
The only positive of this hotel is the location. Once arriving at the hotel we found out it is heavily under construction and the elevator was not in service (we were not aware of this ahead of time). We were staying on the fifth floor, luckily they had someone to carry the luggage but he really seemed to struggle despite this being his job. After our second night we woke up to lots of ants in the bathroom, which was very disgusting. The ants seemed to be coming out of a hole in the wall in the bathroom floor. We spoke to the manager and he luckily moved us to another room but was very rude. When asked about some sort of reimbursement he all but laughed in my face saying I should’ve told him the previous day but there were not any ants the previous day. The new room also had ants and bugs in the bathroom. Luckily there was a door separating the bathroom hall to the bedroom so we tolerated it for our final night but we were not happy and would never stay here again. In addition, the stairs every morning have garbage bags on every floor and due to the construction the rooms are very dusty. I would recommend not staying here.
Calista
Stayed 3 nights in May 2024