4/10 Poor
noelle
Travelled with partner
May 11, 2024
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
This hotel would have received a better score because the hotel itself was nice and the location was good. It was far enough away from bourbon street that it was quiet but close enough to walk everywhere.
The reason the score isn’t good is because of the lack of communication. I noticed after I checked out that my room was billed for I’m assuming room service, however I never ordered anything nor charged anything to my room. I’ve called and left messages with accounting multiple times and send multiple emails. It’s been about 2 weeks and I have yet to hear anything back from them nor have I been refunded for the charge.
Along the same lines of lack of communication, when we checked in the front desk person gave us tokens and said we could get a free cocktail with them whenever we wanted at the bar. We decided to go to the bar one night and get a few cocktails. As we were getting ready to settle up we mentioned the tokens and the bartender told us that the front desk was supposed to be more clear about the tokens, they weren’t for any cocktail, they were only good for a specific punch. That’s definitely not it was explained as we checked in.
noelle
Stayed 4 nights in Apr 2024