"The staff were very slow in all interactions and the hotel was not well signposted from the car park (we didn’t know there was a casino).
When we arrived we couldn’t find the reception to begin with. Once we did, check in was very slow - the staff member tried to charge me twice and failed to return my passport until I asked for it. The rate we found online on The Star website was cheaper than what reception were trying to charge us, so we had to stand their and book it online at the desk, when...