I enjoyed my stay at the "Twelve". I couldn't ask for a better location. It was close to Centennial Park,Marta, and Midtown. The amenities of the hotel such as the pool and restaurant was wonderful. The staff was very helpful and assisted my husband and I with our first "Uber" experience. We are technology challenged. Thank you for your hospitality, I'm sure we will be back.
Traveller from Cleveland
TWELVE Hotel & Residences Centennial Park is a premier all-suite boutique hotel that offers guests the experience of living …More
The hotel is nice, large and the rooms are nice sized, great views from the 37th floor. Nice bedding and the bathroom shower was nice with a rain shower head. No bathtub in this unit. There was no mouthwash or shower cap which I thought was odd for a hotel this nice. We were there for 2 nights and never once did housekeeping clean our room. We ran out of coffee and towels and had to take them off the cart that was right outside our room. Why they never cleaned our room I still don't know. Its $32 to valet park so we self parked for $22 a night. Valet was a nightmare, glad we didn't do that. The staff was so so. They weren't overly nice and they acted like they were bothered by your presence during check in. We ate at the Sundial and have to say was disapointed there as well. The check in person was totally rude. He looked mad and irritated that he had to work on a Friday night. We were taken to our seats and waited which seemed life forever to get anyone to attend to us.Our waiter was nice but short with his answers and looked very busy. We ordered our meals, which you have to order 2 dinners on a Friday and Saturday night, there is no splitting allowed. After we ate, I went to use the restroom and when I returned our dirty dishes were still on the table. I would have expected more from a restaurant that charges $50 per meal. The customer service at this place is nothing like the Ritz, if you want excellent service stay at the Ritz.
The hotel was nice. The bed was very comfortable. The view was amazing. The staff was very helpful. The only issue I had was the dust in the room. I think they could've done a much better job at cleaning the room.
"Convenient to downtown attractions and restaurants"
We went to Atlanta for a weekend getaway with our 2 kids, age 14 and 15. The hotel was very nice, lobby area,etc. The room that we stayed in was a little small for our family. We had 2 double beds - queen size would have been much better. The comforter was not big enough for the bed - we fought over the covers all night! The bathroom was small and we did not have enough towels. We did not have free WIFI - $18 extra. We were looking forward relaxing by the pool and the hot tub - but the pool was not very big - neither was the hot tub. It was so crowded we decided not to swim. The pool was very small for such a large hotel. The only other complaint would be that the hotel parking was completely full when we checked in and we had to park 2 blocks down the street and had to pay an additional $40 for the 2 days of parking. Wasn't planning on that! The hotel by far is very nice and we were treated very kindly. We enjoyed the location and walked everywhere we wanted to go. The concierge was very helpful in recommending restaurants - a Brewery and Thai - we had 2 great dinners!
Spent very little time in the hotel. The "bites" at the bar are good. The bartenders are excellent. Our Sunday night arrival was greeted with such a high level of noise from the "young crowd" that it was impossible to hear what the check-in staff was saying. Perhaps some sort of sound barrier might help. Most of the front-desk staff was professional. There is fruit near that area which makes it easy to take something for breakfast. There is not a full-service restaurant but it is located downtown so that is not such a problem.
The CNN Center and Centennial Olympic Park are the centerpieces of downtown Atlanta. The Georgia World Congress Center, America’s fourth largest convention center, borders the park. Next door, the Georgia Dome is home of the NFL’s Falcons. At Pemberton Place, the World of Coca-Cola allows for a close study of pop culture. Also downtown are the MLB Braves’ Turner Field and the Georgia Aquarium.